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SquaredUp · 1 month ago

Customer Support Engineer

United States

Full-time

Remote

Mid Level

SquaredUp is on a mission to change how IT and engineering teams work with data, and they are seeking an experienced Customer Support Engineer. In this role, you will provide world-class support for their SaaS product, helping customers maximize their use of various integrations.

Consumer ElectronicsInformation TechnologyInternet

Growth Opportunities

Hiring Manager

Rachel Kelly

Responsibilities

Respond to support tickets with clear, timely communication and troubleshooting

Provide support primarily by email, with occasional live chat

Join live customer calls when deeper troubleshooting or guidance is needed

Reproduce and investigate issues in lab environments

Escalate and provide feedback to our engineering teams

Collaborate with global support colleagues

Stay current on new features and capabilities

Contribute to the knowledge base and community forums

Qualification

SaaS support experienceAPI troubleshootingCloud platforms experienceData analytics familiarityOrganisedAdditional languagesCommunication skillsSelf-motivatedProblem-solving skills

Required

Excellent customer-facing skills with proven experience in listening, problem solving, and clear written/verbal communication

Organised, self-motivated, and curious — equally comfortable handling routine work and proactively learning new skills

Experience supporting browser-based SaaS products

Excellent written and verbal English skills

Ability to support customers in US and Canadian time zones (Eastern business hours required)

Preferred

Experience with cloud, ITOps, observability, or DevOps platforms

Experience troubleshooting and querying APIs

Familiarity with data analytics, reporting, or dashboarding tools

Benefits

Medical, Dental and Vision insurance

401K plan with Company match

Life insurance

20 days PTO plus a day off for your birthday

Discretionary bonus and share options scheme

Home based set you up payment

Company

SquaredUp

SquaredUp provides hundreds of engineering teams with smarter dashboards that break down data silos and empower them with insights from the entire tech stack.

Founded in 2011