Motorola Solutions · 4 months ago
Service Delivery – GenAI Monitoring & Analysis
Richardson, TX (TX145)
Full-time
Onsite
Mid Level
$85K/yr - $115K/yr
3+ years expMotorola Solutions is a global company focused on enhancing public safety through technology. They are looking for a detail-oriented professional to join their Service Delivery team, focusing on Generative AI Monitoring and Analysis to oversee the performance and reliability of GenAI solutions.
Cyber SecurityTelecommunicationsVideo
Responsibilities
Monitor the health and performance of deployed GenAI systems using logs, metrics, dashboards, and user feedback
Analyze AI outputs, identify anomalies, and surface quality concerns or potential model drift
Collaborate with engineering, product, and data science teams to triage and resolve issues
Maintain documentation for monitoring processes, incident response, and known issues
Track and report on KPIs related to GenAI usage, stability, responsiveness, and accuracy
Drive root cause analysis and recommend operational improvements or retraining needs
Facilitate feedback loops between end-users and technical teams to improve GenAI outputs
Contribute to the development of playbooks, escalation paths, and runbooks for GenAI services
Support readiness efforts for new GenAI releases and features from a service delivery perspective
Remain flexible and shift focus to support other key-projects as business needs evolve
Qualification
Required
3+ years in a service delivery, operations, data analysis, or product support role, ideally in a tech or AI environment
Familiarity with Generative AI concepts and LLM (Large Language Model) applications
Strong analytical skills with experience working with large datasets and interpreting system logs
Experience using monitoring and incident management tools
Effective communicator with a user-first mindset and the ability to work across functions
Understanding of SLAs, KPIs, and service health monitoring best practices
Preferred
Experience supporting or monitoring GenAI-powered applications in production environments
Exposure to AI/ML model evaluation techniques or prompt testing workflows
Knowledge of prompt engineering and/or fine-tuning LLMs
Prior experience in an enterprise SaaS or platform environment
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
H1B Sponsorship
Motorola Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (119)
2023 (146)
2022 (170)
2021 (153)
2020 (155)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2026-01-16
2026-01-07
Company data provided by crunchbase