VP of Service Excellence and Operations jobs in United States
cer-icon
Apply on Employer Site
company-logo

Applecart · 1 day ago

VP of Service Excellence and Operations

positionNew York, NY
timeFull-time
remoteHybrid
seniorityDirector/Executive
money$200K/yr - $250K/yr
date12+ years exp

Applecart is a leading technology company that helps C-suite leaders reach business-critical decision makers. They are seeking a VP of Service Excellence & Operations to build and scale their Post-Sales Center of Excellence, focusing on delivering high-quality reporting and insights to clients while ensuring operational excellence.

AnalyticsInformation TechnologySocial
check
Growth Opportunities
check
H1B Sponsor Likelynote
Hiring Manager
Deb Feldman
linkedin

Responsibilities

Developing, driving, and iterating on our CoE strategy and operating model
Create systems and processes that support Applecart providing its high-touch reporting and insights to 10x the number of clients Applecart has today
Build a standardized delivery model (e.g., process, SLAs, QA, change management) that balances quality, speed, and margin
As this is a newly established role, establish the CoE charter, governance, and knowledge management
Build a culture of operational rigor, curiosity, inclusion, and continuous improvement
Drive consistent delivery excellence across all accounts; institute tiering and service levels by customer segment for optimal client outcomes
Partner with Finance and Revenue Operations on services P&L levers: utilization, realization, COGS, margins
Oversee media strategy, activation, trafficking, QA, and optimization across key platforms
Ensure tooling and workflow (briefs, tags, pixels, integrations) are robust and automated

Qualification

Post-sales leadershipCenter of ExcellenceData storytellingMedia operationsProcess designFinancial acumenOperational rigorContinuous improvementCommunication

Required

12+ years in post‑sales leadership, ideally in professional services, consulting/agency, or SaaS; 6+ years leading multi‑disciplinary teams
Proven track record building/leading a Center of Excellence or large‑scale delivery operation
Deep experience across analytics/BI, data storytelling, and KPI frameworks
Hands‑on familiarity with media operations (paid search/social, programmatic) and measurement
Strong operational toolkit: process design, change management, SOP/capacity planning, and scaled onboarding/enablement
Financial acumen for services P&L, utilization, realization, and pricing/packaging
Executive presence with C‑suite; excellent written and verbal communication

Preferred

Experience in building and scaling post‑sales delivery
Experience in standardizing processes
Experience in turning data into outcomes for C-level audiences

Benefits

Annual cash bonus
Generous equity compensation

Company

Applecart

twittertwittertwitter
Glassdoor4.9
company-logo
Decision Maker Marketing that puts your best content in front of key decision makers and those they trust.
dateFounded in 2013
location
New York, New York, USA
people-size201-500 employees
web-link
http://applecart.co/

H1B Sponsorship

Applecart has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Growth Stage
Total Funding
$5M
2022-05-05Undisclosed
2018-07-11Series Unknown· $4.05M
2017-09-25Seed· $0.95M

Leadership Team

leader-logo
Matthew Kalmans
Co-CEO & Co-Founder
linkedin
leader-logo
Sacha Samotin
Co-CEO, Co-Founder
linkedin
Company data provided by crunchbase