Applecart · 2 days ago
VP of Service Excellence and Operations
New York, NY
Full-time
Hybrid
Director/Executive
$200K/yr - $250K/yr
12+ years expApplecart is a leading technology company that helps C-suite leaders reach business-critical decision makers. They are seeking a VP of Service Excellence & Operations to build and scale their Post-Sales Center of Excellence, focusing on delivering high-quality reporting and insights to clients while ensuring operational excellence.
AnalyticsInformation TechnologySocial
Hiring Manager
Deb Feldman
Responsibilities
Developing, driving, and iterating on our CoE strategy and operating model
Create systems and processes that support Applecart providing its high-touch reporting and insights to 10x the number of clients Applecart has today
Build a standardized delivery model (e.g., process, SLAs, QA, change management) that balances quality, speed, and margin
As this is a newly established role, establish the CoE charter, governance, and knowledge management
Build a culture of operational rigor, curiosity, inclusion, and continuous improvement
Drive consistent delivery excellence across all accounts; institute tiering and service levels by customer segment for optimal client outcomes
Partner with Finance and Revenue Operations on services P&L levers: utilization, realization, COGS, margins
Oversee media strategy, activation, trafficking, QA, and optimization across key platforms
Ensure tooling and workflow (briefs, tags, pixels, integrations) are robust and automated
Qualification
Required
12+ years in post‑sales leadership, ideally in professional services, consulting/agency, or SaaS; 6+ years leading multi‑disciplinary teams
Proven track record building/leading a Center of Excellence or large‑scale delivery operation
Deep experience across analytics/BI, data storytelling, and KPI frameworks
Hands‑on familiarity with media operations (paid search/social, programmatic) and measurement
Strong operational toolkit: process design, change management, SOP/capacity planning, and scaled onboarding/enablement
Financial acumen for services P&L, utilization, realization, and pricing/packaging
Executive presence with C‑suite; excellent written and verbal communication
Preferred
Experience in building and scaling post‑sales delivery
Experience in standardizing processes
Experience in turning data into outcomes for C-level audiences
Benefits
Annual cash bonus
Generous equity compensation
Company
Applecart
Decision Maker Marketing that puts your best content in front of key decision makers and those they trust.
201-500 employees
H1B Sponsorship
Applecart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$5M2022-05-05Undisclosed
2018-07-11Series Unknown· $4.05M
2017-09-25Seed· $0.95M
Leadership Team
Matthew Kalmans
Co-CEO & Co-Founder
Sacha Samotin
Co-CEO, Co-Founder
Recent News
alleywatch.com
2026-01-11
Company data provided by crunchbase