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PetSmart Charities · 2 months ago

Director, Labor Planning & Operational Strategy

US-AZ-Phoenix

Full-time

Hybrid

Director/Executive

8+ years exp

PetSmart Charities is focused on supporting store teams through effective communications and processes. The Director of Labor Planning & Operational Strategy is responsible for leading labor planning and performance optimization across the retail organization, ensuring alignment with financial goals while enhancing customer experience.

AssociationNon Profit

Responsibilities

Leads the development and execution of labor strategies to align actual labor spend with enterprise financial targets across all retail formats. Ensures labor planning supports customer service standards, sales goals, and operational efficiency at the store level

Oversees enterprise-wide labor forecasting processes, incorporating key retail drivers such as foot traffic, sales volume, seasonal trends, and promotional calendars. Drives continuous refinement of forecasting tools and labor models to support real-time decision-making and improved store performance

Serves as a strategic business partner to senior leaders across Store Operations, Finance, HR, and Merchandising. Ensures that labor plans and forecasts support both financial objectives and in-store execution of business priorities

Directs labor analytics and reporting functions to identify trends, gaps, and opportunities across store locations. Delivers actionable insights and performance dashboards to regional and field leaders to drive store-level accountability and productivity improvements

Leads and develops a team of labor planning professionals. Establishes clear goals, fosters professional growth, and drives a culture of performance and continuous improvement aligned with company values

Champions initiatives to streamline labor planning processes, enhance reporting capabilities, and improve integration with workforce management systems. Leverages technology and best practices to drive efficiency and scalability across the labor planning function

Qualification

Labor PlanningFinancial Planning & AnalysisRetail OperationsLabor Management SystemsData Visualization ToolsAnalytical SkillsCross-Functional CollaborationTeam LeadershipStrategic Thinking

Required

Bachelor's degree in Business, Finance, Operations, or related field; MBA or equivalent advanced degree preferred

8–10+ years of progressive leadership experience in labor planning, financial planning & analysis (FP&A), or store operations within a retail environment

Deep understanding of retail store operations, workforce management, and the financial levers that drive profitability

Proven track record of leading cross-functional initiatives and influencing senior leadership

Proven analytical and strategic thinking skills, with expertise in labor modeling and forecasting tools

Experience managing and developing high-performing teams

Proficiency in labor management systems (e.g., Kronos, Dayforce), business intelligence platforms, and data visualization tools

Benefits

Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!

On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals

"Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces

"Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more

"Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education

Paid Volunteer Opportunities to spend time doing good for causes close to heart

Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more