Notion · 2 days ago
Digital Strategy Lead
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$205K/yr - $240K/yr
8+ years expNotion is a company that helps users build tools for their work, offering a seamless platform for various tasks. They are seeking a Senior Lead to define and execute their Digital Customer Experience strategy, focusing on improving scalable customer experiences and driving measurable results through collaboration across multiple teams.
AppsCollaborationProduct ManagementReal TimeSoftware
Responsibilities
Own the end‑to‑end digital CX strategy for post‑sales, spanning Help Center, AI chatbot, in‑product education, lifecycle, and social support touch points
Translate vision into a prioritized, data‑informed roadmap with clear success metrics and experiment design
Build and run a cross‑functional program: establish intake, prioritization, and cross‑team operating cadences with User Ops, Direct Support, RevOps, Marketing, Product Ops, and CX Engineering
Partner with Product Education and CX Enablement to ensure a content pipeline that powers external and internal experiences without duplication
Improve customer journeys via funnel mapping and journey analytics. Identify gaps and remove friction across discovery, self‑serve, and assisted support
Collaborate with RevOps on segmentation, targeting, and measurement to ensure digital motions support acquisition, retention, expansion, and referral
Coordinate with regional support leaders to protect first response time SLAs around events and launches, and to localize effectively
Maintain a high bar for quality, governance, and compliance across digital CX assets and automations
Qualification
Required
8+ years in product management, program management, digital CX, or related strategy roles, with a track record owning cross‑functional roadmaps and business outcomes
Demonstrated experience building scalable, data‑driven customer experiences across at least two of the following: Help Center, chatbots/AI automation, in‑product education, lifecycle or growth surfaces, social support
Strong analytical skills with the ability to define KPI frameworks, run experiments, and translate insights into action
Excellence in cross‑functional leadership without direct authority. Comfortable influencing at executive level and aligning diverse stakeholders
Familiarity with modern CX stacks and AI capabilities for support, routing, and content generation
Outstanding written communication and systems thinking. Operates like a PM with clear PRDs, briefs, and decision documentation
Preferred
Experience leading digital CX in a high‑growth SaaS environment
Experience partnering with regional support leaders to deliver global programs
Familiarity with Zendesk, CX chatbot(s), and digital experimentation tooling
Benefits
Highly competitive cash compensation
Equity
Benefits
Company
Notion
Notion is a workspace platform that offers note-taking, collaboration, task management, wikis, and databases.
501-1000 employees
H1B Sponsorship
Notion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (23)
2023 (9)
2022 (22)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$343.2MKey Investors
Index VenturesFirst Round Capital
2025-12-15Secondary Market
2021-10-08Series C· $275M
2020-04-02Series B· $50M
Leadership Team
Akshay Kothari
COO
Ha Nguyen
Global Head of Demand Generation
Recent News
TechRadar.com
2026-01-04
Company data provided by crunchbase