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Mintz Group · 1 day ago

Client Success Associate - Disputes

Washington, DC

Full-time

Hybrid

Entry Level

$60K/yr - $75K/yr

1+ years exp

Mintz Group specializes in investigative services and is seeking a Client Success Associate for their Disputes practice. The role involves providing administrative, coordination, and client engagement support throughout project lifecycles, ensuring consistency and accuracy in case management and communication.

Consulting

Responsibilities

Open new matters in accordance with Disputes practice protocols

Conduct conflict checks in collaboration with legal and compliance teams

Prepare and issue engagement letters and related documentation

Track and maintain records for ongoing matters using firm platforms (e.g., SharePoint, HubSpot)

Track incoming Requests for Proposals (RFPs) and assist with proposal submissions

Prepare, send, and follow up on proposals using approved firm templates

Assist in structuring, issuing, and managing retainer agreements

Monitor proposal status and timelines, including follow-up with clients and internal stakeholders

Draft and format client-facing documents using approved templates

Manage routine client correspondence and follow-up under supervision of Disputes leadership

Ensure all communications reflect firm standards of tone, clarity, and professionalism

Coordinate with investigators, researchers, and legal team members to support timely case progress

Maintain up-to-date project records and timelines in proprietary databases

Assist in process improvement efforts within the Disputes practice by identifying administrative bottlenecks or gaps

Participate in case tracking, scheduling, and administrative reporting

Qualification

Client AdministrationDocumentation ManagementProposal ManagementSharePointHubSpotCommunicationAttention to DetailCollaborationAdaptability

Required

1–2 years of administrative, legal assistant, or client service experience, preferably in a law firm, investigative practice, or legal services organization

Familiarity with conflict check processes, legal engagement documentation, and client proposals

Proficiency with systems such as SharePoint, HubSpot, or similar client/case tracking tools

Strong written communication skills with attention to professional tone, formatting, and client-facing presentation

Exceptional attention to detail and ability to manage administrative workflows and meet deadlines

Demonstrates strong coordination skills, working effectively across teams to support smooth case progression

Handles shifting priorities and deadlines with professionalism; able to adjust support across multiple cases

Undergraduate degree required