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NeoGenomics Laboratories · 2 months ago

Temporary, Billing Missing Information Specialist II

United States

Full-time

Remote

Entry Level

1+ years exp

NeoGenomics Laboratories is a company that invests in its employees and promotes career development. They are seeking a Billing Missing Information Specialist II responsible for identifying, obtaining, and resolving missing or incomplete billing information to ensure accurate and timely claim submission, while maintaining professional relationships with clients and internal teams.

BiotechnologyGeneticsHealth CareHealth DiagnosticsMedicalPharmaceutical

Responsibilities

Conducts outbound calls to clients and healthcare providers to obtain missing or incomplete billing information required for accurate claim processing and timely reimbursement

Reviews and interprets client requisitions and supporting documents (e.g., hospital face sheets) to validate and update account details, insurance information, and dates of service in accordance with CMS Laboratory Date of Service Policy

Identifies and analyzes recurring errors or trends in client submissions, providing education or feedback to reduce future issues and improve billing accuracy

Researches and resolves complex preprocessing errors within specialty queues by cross-referencing payer websites, internal systems, and client-provided documentation

Accurately enters and maintains data in billing systems, ensuring compliance with established procedures, quality standards, and HIPAA regulations

Documents all client communications and updates in internal systems, maintaining detailed records to support claim adjudication and follow-up efforts

Collaborates with internal departments to escalate unresolved issues, suggest process improvements, and contribute to team productivity and service goals

Performs additional related duties as needed, in alignment with departmental and organizational objectives

Qualification

Medical billing experienceBilling systems knowledgeHIPAA regulations knowledgeData entry skillsMicrosoft Office proficiencyOutbound communicationProblem-solving skillsTime management skillsOrganizational skillsVerbal communicationWritten communication

Required

HS Diploma, Associates preferred

Minimum of 1 year of experience in medical billing, healthcare administration, or insurance claims processing, with a strong emphasis on outbound client communication and resolution of billing discrepancies

Strong data entry and attention to detail

Comfortable with outbound client communication and resolving billing issues

Basic knowledge of billing systems, payer portals, and HIPAA regulations

Proficient in Microsoft Office (Word, Excel, Outlook)

Excellent verbal and written communication

Strong organizational, problem-solving, and time management skills

Ability to work independently and collaboratively in a fast-paced environment