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Restaurant365 · 2 months ago

Partner Account Manager

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $100K/yr

4+ years exp

Restaurant365 is a SaaS company disrupting the restaurant industry with its cloud-based platform for accounting and back-office operations. The Partner Account Manager will manage relationships with solution partners, generate pipeline, and enforce program rules of engagement while collaborating with various internal teams to ensure success and growth.

AccountingProductivity ToolsRestaurantsSaaSSoftware

Responsibilities

Actively manage a defined partner book

Build call cadences, surface whitespace opportunities, and identify where partners can influence in-flight deals

Proactively escalate risks or conflicts early to protect both Sales and partner trust

Source, evaluate, and sign new referral and reseller partners in collaboration with Sales

Own agreements and onboarding initiation (legal, portal, PRM access)

Drive joint GTM plans for top partners with Sales and Marketing; define pipeline targets, campaigns, and quarterly milestones

Generate partner-sourced and influenced pipeline

Run weekly deal reviews with AEs; keep a forecast the Sales leader and Head of Solution Partners trust

Enforce referral tiers and entitlements

Ensure deals are registered correctly, attribution is clean, and partners are coached to higher conversion and win-assist

Enable resellers on margin schedules, entitlements, and ROE

Coordinate with Sales on commercials and Services on handoff quality

Run QBRs with top partners

Maintain joint business plans that track progress to tier advancement, revenue contribution, and certification status

Serve as point of contact for commercial or program issues (e.g., contract, attribution disputes, tier status)

Engage PSMs for enablement or delivery-related escalations

With Partner Marketing and Enablement, deliver partner-facing sessions, campaigns, and field activation (district meetings, roadshows, webinars)

Maintain high PRM/SFDC data quality

Ensure attribution, pipeline, and payout inputs are accurate and auditable

Qualification

SaaS channel experiencePartner sales experienceCross-functional collaborationPipeline generationContract managementProactive relationship managementFollow-throughClear communication