Pantheon · 2 months ago
Desktop Support Analyst
San Francisco, CA
Full-time
Onsite
New Grad, Entry LevelPantheon is a leader in private markets investing with over 40 years of experience. The Desktop Support Analyst will provide exceptional end-user support for approximately 500 employees across multiple global offices, focusing on improving internal support tools and processes.
FinanceFinancial ServicesImpact InvestingVenture Capital
Responsibilities
End user support for all Pantheon offices. Ensure that all tickets are logged and resolved in a timely and effective manner (according to Pantheon defined SLAs)
Provide in person support at the San Francisco office as required. Possibility cover/travel required in other offices (New York, Chicago) depending on the business need for support
Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines
Ensure compliance with relevant laws, regulations and Pantheon policy (including reporting compliance risks and maintaining appropriate standards of conduct
Playing a part in the efficient onboarding, moving and offboarding of Pantheon staff and vendors resources
Supporting AV systems and Telephony in all Pantheon offices
Must be flexible and be able to work outside of the core working hours, where required
Qualification
Required
Ability to respond timely to end users and resolve issues
Excellent customer service, high levels of communication and the ability to managing problems through to completion
Experience supporting Windows 10/11 environments as we have now migrated to Windows 11 globally
Excellent working knowledge of core Microsoft products; Word, Excel, PowerPoint, Outlook, Edge etc
Office 365 experience – User Account Management & Troubleshooting
Working knowledge of Windows Server, Microsoft Active Directory and its associated tools
Experience supporting remote access systems including MFA and VPN connections
Demonstrable commitment to quality, service and problem management
Knowledge of Microsoft Azure
Knowledge of Sharepoint
Knowledge of AV systems, such as Creston and Cisco
Knowledge of Endpoint Manger (Intune), SCCM, Auto Pilot
Knowledge and experience of ITILns:
GCSEs or equivalent
Professional qualifications – preferably some formal IT training
Preferred
Knowledge of the Private Equity industry is a nice-to-have but not essential as training will be provided
ITIL certification desirable but not essential
Any Microsoft qualifications in Microsoft Azure, Office 365 or other
Company
Pantheon
Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for providing innovative solutions covering the full lifecycle of investments, from primary fund commitments to co-investments, secondary purchases and direct customized solutions, across private equity, real assets and private credit.
Founded in 1982
201-500 employees
H1B Sponsorship
Pantheon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (1)
2021 (3)
Funding
Current Stage
Growth StageTotal Funding
unknown2003-12-18Acquired
Leadership Team
Robin Bailey
Chief Operating Officer
A
Alex Scott
Partner
Recent News
Alternative Credit Investor
2025-08-29
Company data provided by crunchbase