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Sazerac Company · 2 days ago

Global Customer Chargeback Specialist

Louisville, KY

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sazerac Company is an independent, American family-owned company with a rich history and a portfolio of award-winning spirits. The Global Customer Chargeback Specialist is responsible for managing and resolving chargeback disputes and discrepancies related to customer accounts, ensuring accurate invoice payments and collaborating with various teams to support strategic financial goals.

Food and BeverageWine And Spirits

Responsibilities

Use PDS to enhance performance within the company through evaluation, planning, and goal execution. Strive to constantly develop oneself as a valuable asset through personal and professional growth and attention to the position's outcomes

Support identification of process improvements within sales, shared services, pricing team and other functional groups to positively impact KPIs such as payment to terms and elimination of payments on invalid charges

Responsible for reconciliation of all pricing/data sources (VIP, PSM, RM) are reflecting accurate data. Where applicable, ensure the appropriate corrections are completely in a timely manner

Support Sales and Pricing execution team by identifying discrepancies between planned prices and support rates and actualized prices and rates; suggest price structure modifications accordingly to optimize Sazerac margin

Responsible for supporting external (distributor) and internal (sales, commercial finance, and accounts payable) customers in an approachable, timely, and accurate manner

Support identification of process and/or system enhancements to improve efficiency related to chargeback reconciliation, payment, or pricing processes/support

Partner with accounting to ensure accuracy of coding and Discount / AMP expense recognition in line with global chart of accounts, brand accuracy and BU structure alignment

Track and review chargebacks to ensure alignment with Commercial Finance checkbook tool and budget management process

Utilize CDS system to identify training needs and design development curriculum, programs and content for the purpose of preparing for career opportunities within the company. Provide feedback to manager regarding on-the-job learning opportunities

Utilize PPT as a task/project management tool where and when appropriate. Use PPT to accelerate progress on projects, identify / keep in contact with team members and make sure all projects are up to date

Qualification

Analytical skillsTechnical skillsProject managementBachelor's degreeBusiness experienceSelf-directedLearning new systemsManaging multiple projectsCommunication skillsTeamworkOrganizational skills