Communication Specialist- 3 out of 4 Weekends Night Shift jobs in United States
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Penn Medicine, University of Pennsylvania Health System · 2 months ago

Communication Specialist- 3 out of 4 Weekends Night Shift

positionWest Chester, PA
timePart-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Penn Medicine is dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The Telephone Operator is responsible for managing incoming calls, operating paging systems, and ensuring effective communication within the medical center while maintaining excellent customer service.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Handles busy communications center while providing excellent customer service
Accountable for handling all in-patient information calls
Arranges for in-patient registry as necessary for accuracy
Monitors and responds to codes and alarms immediately and determines the appropriate action
Operates the Intellidesk system, incorporating paging, message retrieval, physician registry and overhead paging
Makes changes to on-call schedules as needed
Responsible for distribution of new/spare/long range pagers, patient room telephones, TTY (Hearing impaired) equipment, batteries, and books on tape for the visually impaired
Accurately and legibly records all pertinent information in the log book and incident book and inform any relieving operator of abnormal or unusual circumstances verbally
Follow standard change-of-shift protocol and documentation
Uses good judgment, prioritizes work orders, and notify the “appropriate” supervisor of any unusual circumstances
Clearly mark all packages, envelopes, newspapers, etc., so that others can determine what action to take
Report all equipment malfunctions immediately or corrects as directed by department policy
Keep the department neat and clean
Adhere to department and CCH standards in all areas including confidentiality and security
Required to attend quarterly staff meetings

Qualification

Customer serviceTelephone operationsEmergency responseDatabase managementCommunication skills

Required

H.S. Diploma/GED (Required)
H.S Diploma/GED and 2+ years Previous customer service experience required
Ability to search phonetically in a database is required

Benefits

Comprehensive compensation and benefits program
Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.
dateFounded in 1765
location
Philadelphia, Pennsylvania, USA
people-size10001+ employees
web-link
https://www.pennmedicine.org/

Funding

Current Stage
Late Stage
Total Funding
$70.9M
Key Investors
BIRD FoundationWarren Alpert FoundationNational Cancer Institute
2025-01-22Grant
2023-01-03Grant· $9.7M
2022-08-18Grant· $5.7M

Leadership Team

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Kevin Mahoney
Chief Executive Officer of University of Pennsylvania Health System
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John Donohue
Vice President, Enterprise Services
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