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M.C. Dean, Inc. · 2 months ago

System Administrator 1 - Annapolis Junction, MD

Annapolis, MD

Full-time

Onsite

Mid Level

$76K/yr - $113K/yr

4+ years exp

M.C. Dean, Inc. is a leading firm that focuses on powering, automating, integrating, and securing critical infrastructure. They are seeking a System Administrator 1 to join their Security and Electronic Systems business unit, responsible for monitoring, maintaining, and testing electronic security systems, as well as providing Tier 1 helpdesk support for IT systems.

Information Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide assistance to end users in accessing and using IT systems

Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required

Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support

Monitor Enterprise system status for problems such as network outages and or degraded services; provide initial troubleshoot notify proper Sr. Level administrators when required

Support daily operations to include monitoring and reviewing system logs

Support configuration and management of Windows operating systems and install/load operating system software

Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates

Support execution of IAVA updates and patching to ensure compliance with Information Assurance (IA) standards

Support application of Security Technical Implementation Guides (STIGs) to Windows based operating systems (servers and workstations)

Support installation, configuration, and maintenance of 3rd party applications

Performs root cause analysis on significant issues at appropriate level of support

Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks

Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology

Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences

Perform all duties under direct supervision

Qualification

Windows operating systemsIAT Level II certificationSystem administration experienceNetworking knowledgeHelpdesk supportMS Office proficiencyTime managementTeam collaboration

Required

ACTIVE DoD TS/SCI w/ polygraph clearance is required

Associates Degree and 4+ Years of progressive experience or HS Diploma or Equivalent and 6+ Years of progressive experience

Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions

Demonstrated understanding of Windows patching and vulnerability remediation

Basic knowledge of large-scale networking, VLANS and routing

Requires reliable attendance at customer site during work hours required by customer

Requires the ability to work flexible shifts that include nights, weekends and holidays as needed

Requires minimum of IAT Level II certification (e.g., Security+)

Demonstrated background working with multidisciplinary teams

Demonstrated time management and organization skills to meet deadlines and quality objectives

Able to use MS Excel, Word, Visio, and PowerPoint