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Hydrotech, Inc. · 2 months ago

Service and Repair Customer Service Representative

Cincinnati,OH,US

Full-time

Onsite

New Grad, Entry Level

Hydrotech, Inc. is dedicated to providing effective customer service for all internal and external customers. The Service and Repair Customer Service Representative is responsible for interacting with customers, providing information about services, generating quotes, and ensuring high customer satisfaction through effective communication and support.

ComputerInformation Technology

Comp. & Benefits

Responsibilities

Interact directly with customers either by telephone, email or in person

Provide customer with information and literature detailing the services that Hydrotech offers

Provide customer with a detailed inspection report including pricing and estimated delivery after our service technician has inspected the component to be repaired

Generate quotes for new commodities with price and lead time at the customer’s request or items that have been inspected and have been deemed damaged beyond repair or damaged beyond economic repair

Follow up with customers should they have any questions or concerns related to the provided quote

Respond quickly and accurately to customer inquiries and organize workflow to meet customer timeframes

Follow up with the customer after the inspection report has been sent to ensure that the customer does not have any questions or concerns

Follow up with the customer to obtain a disposition on how they would like to proceed with an item sent in for evaluation at intervals determined by the Service Manager

Process customer returns and issue return authorizations according to established department policies and procedures

Provide feedback to service manager(s) regarding customer inquiries, comments and complaints

Take payment information and other pertinent information such as addresses and contact information

Obtain quotes from vendors for material and services needed to complete repairs

Pick-up and deliver customer repairs as needed

Pick-up shop supplies, materials and components needed to complete repairs

Transfer incoming and outgoing materials from shipping carriers and customers

Process orders to return customer property when requested

Document and scrap items customer wishes not be repaired or returned

Serve as a back up to the Service Coordinator during absences

Respond to routine emails, phone calls, etc

Make copies, print documents, etc

File paperwork

Qualification

Customer serviceCommunication skillsMicrosoft Office SuiteInterpersonal skillsForklift operationProblem solvingTeamworkTime management

Required

High school diploma, trade school certificate or General Education Degree (GED)

Valid Driver's license with no minor moving violations within the most recent 36-month period and no major violations or suspensions in the most recent 60-month period

High degree of interpersonal skills with excellent written and oral communication skills

Must possess the personal discipline to establish the proper image as a representative of Hydrotech with the ability to meet and work with the customer in a professional manner

Computer proficiency to include Microsoft Office Suite

Ability to move or transfer products with an overhead crane and or forklift

Ability to set and keep priorities and professionally handle the stress associated with dealing with a fast-paced industry and time frames

Ability to operate both as a member of a team and independently

Ability to speak to and hear employees/clients via phone or in person

Additional Mental Requirements: compare, decide, problem solve, analyze and interpret

Company

Hydrotech, Inc.

Hydrotech is the leading Manufacturing solutions provider providing: - Hydraulic Components & Systems - Automation Technologies, Drives & Controls - Engineered Systems Design & Integration - Field Service & Complete Product Repair - Automatic Lubrication Systems & Components - Filters & Fluid Clarification Systems - Advanced Machining Technologies Our Mission is to strengthen the competitiveness of US manufacturing by being a strategic partner for companies looking to modernize their operational processes and take the next step in the industrial revolution.

Founded in 1967