Anthropic · 2 months ago
Customer Activation Manager
New York City, NY
Full-time
Onsite
Mid, Senior Level
$170K/yr - $200K/yr
3+ years expAnthropic is a public benefit corporation focused on creating reliable and beneficial AI systems. The Customer Activation Manager will lead enterprise AI transformations, ensuring customers achieve significant innovation within their first 90 days of engagement with the company's products.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Own the complete 90-day activation journey from contract signature to production deployment, orchestrating cross-functional resources (Applied AI, Education, Support, Product) and customer teams to ensure rapid time-to-value across Claude for Enterprise, Claude Code, and API products
Design and scale activation frameworks by identifying patterns across customer deployments and building templated playbooks that balance standardization with customization for breakthrough outcomes
Drive organizational transformation by developing change management strategies, rollout plans, and Train-the-Trainer programs that build internal AI champions and catalyze adoption across customer organizations
Provide technical guidance and enablement by developing deep product expertise to lead admin sessions, guide implementation decisions, and translate complex AI capabilities into business value for stakeholders at all levels
Manage rigorous project delivery by creating detailed plans with clear milestones, conducting 30/60/90 day business reviews, proactively mitigating risks, and ensuring every activation meets success criteria within the 90-day window
Define and track success metrics across activation rate, time-to-value, customer satisfaction, and operational efficiency—using data to continuously optimize the activation motion
Enable seamless handoffs by documenting activation journeys and expansion opportunities, preparing Success Architects for long-term customer innovation
Channel customer insights back to Product teams, serving as voice of the customer to influence roadmap and ensure Anthropic builds what drives transformative impact
Qualification
Required
3+ years in customer-facing roles such as implementation management, technical account management, solutions consulting, or customer success—with a track record of managing multiple concurrent engagements while driving measurable outcomes
Systems thinking and pattern recognition: You naturally ask 'how might we scale this?' and have built repeatable processes, playbooks, or frameworks that work across different customer types—transforming 1:1 moments into scalable 1:many solutions
Strong project management and execution skills with ability to juggle concurrent customer activations, ruthlessly prioritize through a business impact lens, and ensure nothing falls through the cracks
Technical aptitude and AI enthusiasm: Ability to quickly master complex products, guide customers authoritatively on implementation decisions, and translate technical concepts into business value for audiences ranging from developers to C-suite executives
Organizational change and enablement experience including developing rollout strategies, navigating stakeholder resistance, building internal champions, and designing programs that drive adoption at scale
Comfortable building in ambiguity: This is a brand-new role—you'll thrive creating structure where none exists, adapting quickly as the business evolves, and learning continuously in a fast-paced environment
Data-driven and metrics-oriented: Experience setting and tracking success metrics from day one, using data to optimize approaches, and demonstrating ROI to diverse stakeholders
Growth mindset with curiosity about AI's transformative potential—you're genuinely excited about how AI can fundamentally reshape work, workflows, and business models
Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience
Preferred
Experience with AI/ML products or developer tools
Background in change management, organizational transformation, or learning & development
Familiarity with API integrations, SDK implementations, and developer workflows
Experience in consumption-based or usage-driven business models
Consulting or professional services experience focused on digital transformation
Benefits
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
A lovely office space in which to collaborate with colleagues
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Lightspeed Venture PartnersGoogleAmazon
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
CEO & Co-Founder
Daniela Amodei
President and co-founder
Recent News
StreetInsider.com
2026-01-18
2026-01-18
2026-01-18
Company data provided by crunchbase