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Bradford White · 3 weeks ago

Inside Sales (Export Channel) and Customer Service Representative

Ambler, PA

Full-time

Onsite

Mid Level

3+ years exp

Bradford White Corporation is a long-established manufacturer known for its high-performing and energy-saving products. They are seeking a detail-oriented Inside Sales and Customer Service Representative to support their Export team by ensuring a seamless order fulfillment process and managing various customer inquiries and documentation.

Consumer ElectronicsManufacturingWholesale

Hiring Manager

Katie Bradley

Responsibilities

Accurately and efficiently enter and verify orders in Oracle

Communicate order status, delivery times, back-orders, and general inquiries via phone, email, and chat

Maintain price sheets for our export markets and generate proforma invoices

Optimize container space using 3D Image Software

Collaborate with sales, warehouse, and logistics teams to ensure timely processing and shipping of orders

Provide product data and recommendations in collaboration with Export Product Manager

Resolve order, returns, and billing discrepancies with professionalism and urgency

Manage export documentation, inspections, and compliance for international shipments

Assist with inventory and availability inquiries

Prepare commercial invoices, packing lists, and track post-shipment activities

Arrange inspections and compliances by working with inspection companies for Kuwait and Iraq shipments for domestic and overseas product, manage ISF filings for US imports, and issue ASN documents before Middle East shipments reach destination ports

Manage post-shipment follow-ups, preparing commercial Invoices and packing lists for all drop-ship orders. Confirmation of returned empty containers from Serbian shipments to customers

Qualification

OracleExcelMicrosoft Office SuiteCustomer serviceFluent in ArabicSpanishMultitaskingDetail-orientedCommunicationInterpersonal skillsPositive attitude

Required

3+ years of customer service experience, international experience preferred

Bachelor's degree in business or 3-5 years general sales or business experience

Strong, professional written and verbal communication

Excellent organization, multitasking, and interpersonal skills

Detail-oriented with a high level of accuracy

Advanced proficiency in Excel

Proficiency with Microsoft Office Suite, Oracle experience a plus

Positive attitude and ability to work in a fast-paced environment

Preferred

Fluent in Arabic or Spanish preferred

Company

Bradford White

Bradford White Corporation is an American-owned, full-line manufacturer of residential, commercial, and industrial products for water heating, space heating, combination heating and storage.

Founded in 1881

Middleville, Michigan, USA

1001-5000 employees