Graphite · 2 months ago
Senior IT Operations Specialist
New York City, New York
Full-time
Onsite
Senior Level
5+ years expGraphite is a high-growth company seeking a Senior IT Operations Specialist to support their internal technology environment. In this role, you will manage the IT stack, improve SaaS platforms, and ensure smooth onboarding processes while leading IT infrastructure projects.
Artificial Intelligence (AI)Developer ToolsInternetSecurityShippingSoftware Engineering
Responsibilities
Own and manage a predominantly macOS environment, including configuration, deployment, and troubleshooting
Support and continually improve core SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and 1Password
Maintain and support office networking, Wi-Fi, and AV systems
Partner with People Operations, Security, and Engineering to ensure smooth new-hire onboarding and offboarding
Develop, document, and improve scalable IT processes, policies, and user-facing documentation
Continuously evaluate and optimize SaaS systems, permissions, and integrations to reduce friction and enhance productivity
Troubleshoot technical issues that arise for employees
Lead small and large IT infrastructure and automation projects to support company growth
Qualification
Required
5+ years of IT operations or systems administration experience in a scaling startup or tech company
Deep knowledge of macOS management, endpoint security, and MDM solutions (e.g., Kandji, Jamf, or Mosyle)
Hands-on experience with Google Workspace, Okta, Slack, Zoom, Atlassian, and other SaaS tools
Strong understanding of networking fundamentals, AV systems, and office infrastructure
Excellent customer service and communication skills — you enjoy helping others and making things easier for them
Detail-oriented, self-directed, and comfortable owning complex projects end to end
Preferred
Experience supporting remote or hybrid teams and multi-office environments
Company
Graphite
Graphite is an open source CLI and a code review dashboard.
51-200 employees
H1B Sponsorship
Graphite has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$72MKey Investors
AccelAndreessen HorowitzHunter Walk
2025-12-19Acquired
2025-03-18Series B· $52M
2022-05-03Series A· $20M
Leadership Team
Merrill Lutsky
Co-founder/CEO
Tomas Reimers
Co-Founder / CPO
Recent News
Business Wire
2026-01-07
CB Insights
2025-12-24
2025-12-21
Company data provided by crunchbase