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LifeNet Health · 2 months ago

Family Support Coordinator (Virginia Beach, VA)

Virginia Beach, Virginia

Full-time

Onsite

Mid Level

$57K/yr - $76K/yr

3+ years exp

LifeNet Health is dedicated to saving lives and restoring health through innovative solutions. As a Family Support Coordinator, you will provide emotional support and guidance to families of potential organ donors, facilitating the authorization process for donation and collaborating with hospital staff to ensure timely and compassionate care.

CharityHealth CareMedicalMedical DeviceNon Profit

Responsibilities

Obtains authorization for donation

Works empathetically, compassionately, and professionally with families in crisis to advocate for donation and transplantation

Provides timely support to families that are in need and have the possibility of becoming a donor

Focuses on Donation after Cardiac Death and non-registered donor potential donors

Communicates complicated clinical topics

Develops effective professional and personal relationships quickly and possesses superior communication skills

Demonstrates the ability to engage in emotionally charged situations and display their experience in crisis assessment, intervention, and counseling

Works within hospital to increase physician and other hospital personnel openness and responsiveness to potential organ and tissue donation by developing and maintaining effective relationships with key physicians and other personnel

Conducts the Donor risk assessment interview with the family or next of kin and documents accurately in compliance with quality systems and corporate programs

Qualification

Crisis interventionEnd of Life CareSocial WorkClinical KnowledgeCommunication SkillsInterpersonal SkillsTime ManagementPsychological SkillsProficient in MS OfficeAttention to DetailCollaborative

Required

Bachelor's Degree – Social Work, End of Life/Bereavement Care, Pastoral Care, Crisis intervention or related field

Valid Driver's License

Three (3) years' experience with Social Work, End of Life/Bereavement Care, Pastoral Care, Healthcare, or related Field

Ability to communicate effectively with colleagues, hospital staff, and families in crisis, as well as community leaders

Ability to effectively communicate verbally and in writing, building relations with all professionals at different levels within the organization

Able to learn medical terminology and common medical conditions leading to brain death. Able to discuss medical conditions with medical personnel

Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls

Able to perform tasks thoroughly and with care; checks work to ensure a high degree of accuracy/completeness and early/on-time delivery

Proficient in MS OFFICE: PowerPoint, Excel, Word, Outlook, Microsoft Suite

Ability to work under extreme pressure and high emotional situations. The ability to cope with issues pertaining to death

Ability to build internal and external relationships with staff, hospital, families in crisis and other leaders

Preferred

Master's Degree – Social Work, End of Life/Bereavement Care, Pastoral Care, Crisis intervention or related field

Five (5) years prior experience in an OPO or Transplant Center or experience with care of donor family

Benefits

Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.

Profit Sharing Plan- Share in the success you help create.

403(b) Retirement Plan- Invest in your future with confidence.

Paid Parental Leave- 6 weeks to bond with your newest family member.

Corporate Sponsored Events- Celebrate milestones and build connections.

Generous Paid Time Off- Because balance matters: 18 vacation days (based on position, tenure, and state laws) 9 sick days (subject to local and state regulations) 9 holidays (7 standard + 2 floating)

Flexible Work Program- For approved roles, how and where you perform best.

Tuition reimbursement- We invest in your growth and education.

Career & Leadership Development- Expand your impact and potential.

Wellness Program- Prioritize your health with holistic resources.

Employee Assistance Program (EAP)- Support for you and your household.

Incredible teammates- Collaborate with passionate, dedicated professionals.