Credit Union of Colorado · 2 months ago
Director of Payment Services
Corporate Office (Central Park)
Full-time
Onsite
Director/Executive
$132K/yr - $164K/yr
10+ years expCredit Union of Colorado is seeking a Director of Payment Services to develop objectives, policies, and strategies for their Payments activities. The role involves providing strategic direction for various payment services and ensuring effective management of payment operations.
BankingFinancial Services
Responsibilities
Develop objectives, policies, technologies, programs, and strategies for the Payments activities of the Credit Union
Provides strategic direction in all areas of Payment Services including Debit and Credit Card Services, ATM operations, EFT and ACH activities, Wire Transfers, Check Processing, Electronic Bill Payment Processing, Electronic P2P and A2A Payments, Mobile Payments, and Cash Services
The Director of Payment Services is designated the subject matter expert on current and emerging payments-related issues
This includes the evaluation and implementation of emerging trends, functionality, and innovation
Directs and appraises the activities of the Payment Operations Manager and the Payment Services Manager, ensures that their departments are effectively managed and that all services are professionally delivered, and members are well served
Assists the CFO and Senior Management in organizational strategic planning
Develops short- and long-term goals, objectives, and budgets for payments-related matters
Works in partnership with key stakeholders to support the organization’s strategic approach to improving member experience across all channels
Develops and implements processes, procedures, and programs to increase payment systems usage and improve payment solutions and efficiencies in alignment with the Credit Union’s core values and strategic areas of focus
Provides leadership to managers and staff through effective goal setting, delegation, and communication
Monitors, identifies, and evaluates new payments technologies, partners, and delivery channels
Executes established operational goals and ensures that corporate-wide objectives are supported
Leads initiatives to improve processes and efficiency through automation, analytics, and process redesign
Monitors changes and maintains knowledge of regulatory compliance pertaining to payments-related rules and regulations
Serves as the Credit Union’s primary liaison for payments-related vendors and payments networks
Maintains professional expertise with applicable Federal Reserve systems, e.g., FedLine Advantage, and ensures full and correct utilization of same including policy, compliance, and risk assessment
Maintains professional expertise with applicable Card (Visa), ATM, and other EFT Networks and ensures full and correct utilization of same including policy, compliance, and risk assessment
Monitors and evaluates third-party vendor compliance with established agreements
Ensures appropriate payments-related fraud mitigation strategies are in place and that fraud is appropriately monitored, identified, and reported
Makes recommendations to Senior Management regarding product development, such as product design, delivery methods, pricing, and technology trends
Fosters a working environment that projects the Credit Union’s mission, vision and core values
Adheres to all Federal and State laws and regulations applicable to the Credit Union, including the Bank Secrecy Act and OFAC
Qualification
Required
Minimum of a bachelor's degree in business (B.S.) from four-year college or university
Minimum of ten years of progressive professional experience related to Payment Services with a financial institution
A minimum of ten years of Management experience with a financial services organization
Current knowledge of all regulations and credit union procedures pertaining to payments and card services activities
Ability to exercise tact and responsibility with handling confidential information
Experience modernizing payment systems or supporting the launch of digital-first solutions
Ability to express oneself clearly and articulately both orally and in writing
Maintain emotional control under stress and handle multiple and complex deadlines
Provide detail-oriented and high-quality reporting with minimal inaccuracies
Ability to work within a team-oriented environment and promote a positive attitude toward teamwork
Ability to work with little or no supervision of daily activities
Willingness to respond to service interruptions regarding the Credit Union's Payment Systems/Networks and terminals 24 hours a day, seven days a week
Understanding of intermediate accounting, math, and computer applications
Preferred
Familiarity with real-time payments, tokenization, ISO 20022, and API-based architecture
Benefits
Pay-for-performance compensation program including bonuses for all employees
Competitive benefits package
Company
Credit Union of Colorado
Credit Union of Colorado is a company that specializes in financial services its headquartered in Denver, Colorado.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Terry Leis
CEO
Chad Bollinger
Chief Financial Officer
Recent News
2025-09-12
GlobalFinTechSeries
2025-09-09
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2025-08-21
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