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H1 · 2 months ago

Customer Success Analyst

United States

Full-time

Remote

Entry Level

$52K/yr - $65K/yr

1+ years exp

H1 is dedicated to improving healthcare access through data and AI technology. The Customer Success Analyst will onboard and manage low-ARR accounts, ensuring clients realize the full value of H1's products and data offerings while building strong relationships and supporting the success team.

BiotechnologyHealth CareLife ScienceMedicalTherapeutics

Comp. & Benefits

Responsibilities

Serve as a trusted partner to clients—proactively identifying opportunities to deliver value and ensuring successful adoption of H1 solutions

Collaborate closely with the Customer Success team, as well as Product, Sales, and other cross-functional partners, to represent client needs and influence product evolution

Build strong, long-term relationships with clients by guiding them through onboarding, implementation, and account growth

Define client-specific success criteria, goals, and KPIs, and support clients in achieving measurable outcomes

Prepare monthly and quarterly client reports that highlight usage trends and key insights

Effectively prioritize across multiple accounts and projects, ensuring deadlines and commitments are consistently met

Qualification

Customer Success experienceLife Sciences knowledgeG-Suite proficiencyMicrosoft proficiencyCommunication skillsProject management skillsAttention to detailRelationship building

Required

1+ years of customer facing experience in the Life Sciences and/or Tech industry (Customer Success, Account Management, or Client Services role (healthcare or biopharma experience strongly preferred)

Strong communication and presentation skills; ability to engage with stakeholders and users across all levels of an organization

Proficient in G-Suite and Microsoft

Comfortable assisting with other projects and duties as assigned

Benefits

Full suite of health insurance options, in addition to generous paid time off

Pre-planned company-wide wellness holidays

Retirement options

Health & charitable donation stipends

Impactful Business Resource Groups

Flexible work hours & the opportunity to work from anywhere

The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

Company

H1

Glassdoor3.8

At H1, our mission is nothing short of creating a healthier future worldwide by unlocking and democratizing global access to critical expertise, HCP information, claims data, ground-breaking research and discoveries, and connected insights for all – doctors, researchers, industry and, ultimately, patients – bringing everyone closer together to advance medicine and clinical outcomes.

Founded in 2017

New York, New York, USA

201-500 employees