The Institutes · 13 hours ago
Product Manager
Malvern, PA
Full-time
Onsite
Mid LevelThe Institutes is a not-for-profit organization located in Malvern, Pennsylvania, focused on risk management and insurance education. The Product Manager will design insurance technology products, act as a key contact for enterprise customers, and ensure their needs are met throughout the product development process.
Higher Education
Responsibilities
Serve as a primary liaison between RiskStream and its customers, ensuring their requirements and feedback are central to product strategy
Lead customer meetings, product demos, and presentations to communicate product value and gather insights
Has a holistic viewpoint across all use cases and products
Effectively communicates with key stakeholders influencing them to support proposed strategies, process improvements and operational decisions
Maintains documentation regarding various projects, processes, and operations
Assesses market competition by comparing the company's product to competitors' products based on an analysis of the size of the market, the piece of the market that our products satisfy, etc
Provides information for management by preparing short-term and long-term product sales forecasts using industry data; preparing special reports and analyses, answering questions and requests
Works with Product Management Team to gather, review and analyze business and industry data to create a market analysis
Assesses product market data by calling on customers with relationship managers and evaluating results
Helps RiskStream attract new members by working closely with RiskStream staff to create return-on-investment analyses, conduct market outreach, and participate in sales discussions
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Contributes to team effort by accomplishing related results as needed
Works with Sales to support product-sales and membership discussions
Establishes and manages partnerships with external solution providers to enhance product offerings
Qualification
Required
Bachelor's degree
Showcases analytical ability, but also impressive aptitude for understanding business problems, quantifying solutions and writing research reports
Ability to interact with all levels within the organization and work in a fast-paced environment with many initiatives
Ability to manage a variety of research projects. Both product-oriented projects, and occasionally business-oriented projects
Ability to work independently and make sound decisions with minimal supervision and direction
Demonstrate initiative and ability to advance projects while managing multiple initiatives
Capability to influence and instill credibility in sponsors, peers and subordinates by meeting project milestones, deadlines, and budget
Resourcefulness and ability to devise creative solutions to problems
Excellent working experience with Microsoft Office Suite, SharePoint, and Visio
Experience testing and mapping various business processes and protocols
Familiarity with industry technology systems to gather data and problem solve
Excellent oral and written communication, problem solving and leadership skills
Exceptional customer service orientation and ability to build rapport with diverse stakeholders
Strong verbal and written communication skills, with experience presenting to external audiences
Familiarity with data
Research Skills
Writing skills
Problem solving skills
Interpersonal Communication
Business Understanding
Product Management Skills
Presentation Skills
Vendor Management
Presentation Skills
Preferred
Previous experience in a customer-facing role (e.g., account management, client services, sales engineering, or consulting) is highly desirable
Experience with analytical tools, like Tableau or R, is a plus
Benefits
401(k) plan with company contribution up to 16%
Generous time off package that includes paid vacation, personal, sick, and holidays
Paid maternity and parental leave
Tuition reimbursement
Medical, dental, vision, and prescription coverage
Free lunch every day when working on campus
Onsite fitness center
A beautiful 1.25-mile walking path!
Company
The Institutes
The Institutes are the leading provider of risk management and insurance education and resources through our global ecosystem of 18 brands and affiliates.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase