Radlink, Inc. · 2 months ago
Technical Support Specialist (Los Angeles)
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
1+ years expRadlink, Inc. is seeking an experienced Technical Support Specialist to provide end-user Customer Satisfaction and hands-on field support. The role involves troubleshooting customer issues, providing technical support via phone or email, and conducting equipment installations and training for end users.
Health CareMedicalMedical Device
Responsibilities
Provide one-on-one technical support for customer by actively listening and understanding issues and providing timely and appropriate solutions
Provide technical support for end users by answering questions, demonstrating features, troubleshooting and resolving issues via phone or email communication
Perform installation of equipment and training for End Users
Perform required upgrades of software remotely
Documenting all customer calls using SalesForce
Maintain client confidence by keeping protected health information confidential
Qualification
Required
Hands-on support and service experience in health-care or medical device industry in support of end users
Excellent Trouble Shooting and telephone skills
Knowledgeable in computer and network administration
Technical competence in using and trouble-shooting medical devices or computers
Ability to troubleshoot, diagnose and repair computer hardware and software issues, bugs or problems
Familiarity with medical imaging, DICOM and PACS
Ability to deliver world-class customer service by maintaining a positive attitude and outstanding professionalism
Excellent oral and written communication skills
Willing to Travel
Bachelor's Degree (B.A.) from four-year college or university
1-3 years technical support experience
Proficient with Microsoft Word, Excel and SalesForce.com
Preferred
Limited X-ray Tech or Experience with Imaging Equipment or Anatomy a plus
Completion of Radiologic Technician Program or Medical Imaging Program a plus
Company
Radlink, Inc.
Radlink, Inc.
11-50 employees
H1B Sponsorship
Radlink, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Early StageRecent News
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2025-10-25
2025-04-02
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