ServiceNow · 2 months ago
Senior Principal Inbound Product Manager
Addison, TX
Full-time
Onsite
Senior Level, Lead/Staff
$188K/yr - $328K/yr
12+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to work smarter and more efficiently. They are seeking a Senior Principal Inbound Product Manager to drive user-centric solutions in digital learning, ensuring seamless experiences for users, customers, and employees while collaborating with cross-functional teams to deliver impactful learning outcomes.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Own and manage features and experiences crucial to our business and key market segments
Deliver seamless digital learning experiences for ServiceNow users, customers, and employees
Design foundational UX components for consistent, user-friendly learning experiences across the digital ecosystem
Develop and manage content strategies, ensuring that learning materials align with educational objectives and user needs
Research and create detailed technical requirements, including user stories, to guide engineering teams in the development of LMS features
Collaborate with cross-functional teams such as content creators, instructional designers, microservices, analytics, design, and enterprise architects to align priorities and roadmaps
Engage with internal and external customers to understand their learning needs, fostering collaboration
Assess technical feasibility and constraints, seeking support from other tech teams when necessary
Define product performance metrics using research and customer feedback, focusing on learner engagement and success
Deliver with an iterative approach, from Proof of Concept (PoC) to public launch, incorporating feedback at each stage
Ensure timely product delivery across the organization, coordinating with multiple teams
Address technical challenges and coordinate solutions across multiple teams, ensuring the LMS is robust and scalable
Ensure product compatibility and integration across different scenarios, including various devices and platforms
Manage user documentation for your products, ensuring that learners and instructors have the resources they need
Stay updated on emerging technologies to contribute to innovative learning solutions, such as AI-driven personalization or gamification
Build relationships with key decision-makers in education and training departments
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Minimum of 12 years of Product Management experience, with time spent on e-learning products
Hands-on experience with development and management of consumer-focused digital products
Ability to lead and influence business and technical teams in a matrixed environment
Familiarity with SaaS and/or cloud-based solutions, particularly in the context of educational technology
Background in software development, software testing, or technical consulting, including experience with the Now Platform and other ServiceNow applications
Well-versed in agile methodologies and tools—including Confluence, Jira, Slack—and experience working in an agile/scrum environment
Experience working for leading SaaS companies with a diverse customer base spanning small business owners, SMBs, and enterprises
Experience with technical delivery teams leveraging continuous delivery for launch
Adept at developing and delivering complex products at high velocity and with aggressive deadlines
Strong analytical approach, with attention to detail and excellent reporting skills
Ability to manage stakeholder relationships effectively, internally and externally, especially with educators and trainers
Ability to effectively communicate to diverse groups of stakeholders, including technical teams, educators, and executive leadership
Exceptional organizational and planning skills, with a focus on delivering impactful learning experiences
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase