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The Hanover Insurance Group · 9 hours ago

Senior Network Engineer (REMOTE or MA based)

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

The Hanover Insurance Group is committed to delivering on their promises and has a rich history spanning over 170 years. They are seeking a Senior Network Engineer for their Data Network Services team, primarily responsible for the engineering and support of their ADC load-balancing environment, along with typical networking responsibilities.

Insurance

No H1B

Responsibilities

Support our Application Delivery Controller (ADC) load-balancing environment as a dedicated member of the Identity and Access Management (IAM) team

Deliver ADC solutions as needed to further the integration of the IAM program throughout the technology landscape

ADC Policy Development and Support (Access and Request)

ADC script programming

ADC OAuth & SAML Integrations

Maintain ADC documentation, drawings, and as-builts

Crosstrain other members of the networking team

Engineer, configure, implement, monitor, maintain, troubleshoot, upgrade, patch, and secure network infrastructure components

In collaboration with our MSP, troubleshoot and resolve networking infrastructure and equipment problems, including configuration, hardware, and software problems, in a timely and effective manner

Rack and install equipment in datacenters and colo-facilities

Collaborate and coordinate with telecommunications providers, vendors, and partners

Use Visio to create and maintain detailed network drawings at the ISO Layers 1, 2, & 3 level

Participate in change management meetings

Recommend upgrades, enhancements, and other technology-debt remediation efforts

Drive Technology Services Lifecycle Management activities related to vulnerability and configuration management

Create SOPs, plans, and other documentation to aid with knowledge transfer to other engineers

Serve as network technology SME and 3rd level escalation support for other engineers, teams, and business personnel

Teach, train, and mentor peers and colleagues on network infrastructure principles and practices

Make difficult decisions under pressure, balancing the need to gather detailed information and perform analysis, with the need for timeliness

Participates in and promotes co-operative working relationships across organizations including knowledge sharing and partnership in achieving solutions

Stay abreast of changes in the IT networking industry

May be required to work onsite, and during off-hour maintenance windows

May be required to provide off hours support including nights and weekends

Qualification

ADC load-balancingScript programmingNetwork infrastructureCisco routingSwitchingLAN/WAN technologiesCitrix NetScaler VPNAruba Wireless NetworkingITIL frameworksTroubleshooting skillsProject managementCommunication skills

Required

Extensive experience with industry-leading ADC load-balancing products, their policies, and their internal scripting language/programming

Experience working with a team of network engineers and operations members possessing various levels of experience from junior through senior level

Experience working with Managed Services resources with offshore personnel including the coordination and tracking of deliverables

Experience leading through teaching and mentoring

Must have excellent troubleshooting and problem-solving skills

Project management, and time management skills

Experience with enterprise change management practices

Familiarity with ITIL service management frameworks and practices

Ability to work in a highly collaborative and highly matrixed, fast-paced, entrepreneurial, transparent, and flexible work environment

Ability to build strong insightful relationships quickly; must have top-notch communication skills (oral and written); must be able to network effectively at all levels but especially at the executive and business partner level

Must be eligible to work in the United States without requiring sponsorship (ie. must be a US citizen or Greencard holder)

8-10 years of professional experience in IT network engineering and operations

Must have 5+ years of hands-on experience with industry-leading ADC platforms including load-balancing capabilities, script programming, access policy development, and other associated policy development

Understanding of LAN and WAN technologies, protocols, and designs

Experience with Cisco Catalyst and Nexus routing and switching platforms, including IOS, IOS-XE, and NX-OS operating systems, and common HA and redundancy features

Experience with Cisco ACI fabrics and infrastructure

Experience with Aruba Wireless Networking

Experience with Citrix NetScaler VPN

Experience with Infoblox grids

Experience with common LAN/WAN routing protocols including (EIGRP, OSPF, BGP, and others)

Familiarity with Cloud based networking in Azure

Familiarity with Linux and Windows Operating Systems

Familiarity with foundational enterprise technologies such as DNS, DHCP, PKI, LDAP, Syslog, and Monitoring systems