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Enterprise · 2 days ago

Seasonal Customer Service Rep

Tampa, FL

Full-time

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. They are seeking a Seasonal Customer Experience Representative to provide superior customer service, facilitate the rental process, and ensure a positive experience for all customers.

AutomotiveEnterprise SoftwareInternet

Growth Opportunities

No H1B

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Qualification

Customer service experienceSales experienceAdministrative supportHigh School Diploma

Required

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support

Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years

No drug or alcohol related convictions on driving record in past 5 years (DWI/DUI)

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Apart from religious observation, must be able to work at a location that is open 7 days per week and includes weekends, weeknights, and holidays

Seasonal employees may work for up to 150 days during a defined season. They must experience a 6 month break in service at the end of the season prior to working again as a seasonal or a regular employee