Senior Executive Support Technician jobs in United States
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Eleven Recruiting · 4 days ago

Senior Executive Support Technician

positionUnited States
timeContract
remoteRemote
senioritySenior Level, Lead/Staff
money$55/hr - $65/hr
date10+ years exp

Eleven Recruiting is a specialized technology staffing agency that supports professional and financial services companies. They are seeking a Senior Executive Support Technician to provide high-level support to executives, ensuring minimal downtime and effective troubleshooting in a Windows-heavy environment.

ConsultingRecruitingStaffing Agency

Responsibilities

Deliver best-in-class executive support for C-suite leaders, executives, partners, portfolio managers, and VIPs, ensuring minimal downtime and proactive, discreet service
Act as a technical lead within the desktop support team, mentoring junior staff and setting standards for executive support
Troubleshoot and resolve complex issues across a Windows-heavy environment, including endpoints, VDI, and remote connectivity
Administer and optimize Microsoft Intune for device management, compliance, application deployment, and security policies
Manage Microsoft 365 platforms (Outlook, Teams, SharePoint, OneDrive), ensuring seamless collaboration and productivity for executives
Support and enhance conference room and AV environments, including Teams Rooms, Zoom, telephony, and hybrid meeting setups
Partner with infrastructure and security teams to roll out updates, enforce compliance, and strengthen endpoint security posture
Lead end-user technology projects (device refresh, OS upgrades, M365/Intune enhancements, enterprise rollouts)
Maintain and expand the IT knowledge base, driving process improvements and consistency in service delivery
Represent IT in executive-level meetings, advising leadership on technology initiatives and support readiness

Qualification

Microsoft IntuneMicrosoft 365Windows 10/11 administrationService management platformsAV/conferencing supportEnterprise mobilityCertifications Microsoft 365Certifications ITILCertifications AVIXANetworking/infrastructure knowledgeCommunicationInterpersonal skills

Required

Bachelor's degree in IT/Computer Science or equivalent experience required
10+ years of desktop support or end-user services experience
Proven expertise administering and troubleshooting Microsoft Intune for device enrollment, compliance, application packaging, and policy enforcement
Deep knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive, Exchange Online)
Strong Windows 10/11 administration skills, including Active Directory and Group Policy
Experience supporting enterprise mobility: MDM, MFA, VPN, and mobile device management
Proficiency with service management platforms (ServiceNow, Remedy, Jira)
Strong AV/conferencing support experience (Zoom, Teams Rooms, boardroom setups)
Familiarity with networking/infrastructure (DNS, DHCP, routing/switching basics)
Excellent communication and interpersonal skills, with proven discretion and professionalism when supporting executives

Preferred

Certifications such as Microsoft 365 Certified: Endpoint Administrator, ITIL, or AVIXA CTS are a strong plus

Company

Eleven Recruiting

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Eleven Recruiting provides staffing services and employment assistance for professionals.
dateFounded in 2018
location
Los Angeles, California, USA
people-size11-50 employees
web-link
http://www.elevenrecruiting.com

Funding

Current Stage
Early Stage

Leadership Team

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Michael Chiang
Chief Executive Officer
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Bradley Picard
Managing Partner
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Company data provided by crunchbase