Client Support Coordinator jobs in United States
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Culture Index ยท 3 weeks ago

Client Support Coordinator

positionLeawood, KS
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$40K/yr - $50K/yr

Culture Index is a 20+ year old company based in Leawood, KS looking for a Client Support Coordinator to provide support to their staff in completing client support cases. The role involves client interaction, coordination of meetings, and collaboration with internal teams to enhance service delivery.

Business DevelopmentBusiness Information SystemsConsulting
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Growth Opportunities
Hiring Manager
Hannah Chapman
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Responsibilities

Act as a point of contact for clients to address inquiries and support requests
Assist clients in navigating product offerings and features
Provide timely and accurate information regarding services and solutions
Coordinate and schedule client meetings and follow-up communications
Maintain detailed records of client interactions and support tickets
Collaborate with internal teams to resolve client issues and improve service delivery
Monitor client feedback and suggest enhancements to services based on insights
Prepare and distribute reports on client support activity and trends

Qualification

Customer service principlesMicrosoft Office SuiteProblem-solving skillsCommunication skillsLearn softwareManage tasksFlexibility to adaptOrganizational abilitiesInterpersonal skills

Required

High school diploma or equivalent required
Strong verbal and written communication skills
Basic knowledge of customer service principles
Proficiency in Microsoft Office Suite
Ability to learn new software and tools quickly
Excellent problem-solving and critical thinking skills
Strong attention to detail and organizational abilities
Ability to work independently as well as part of a team
Strong interpersonal skills and ability to build rapport with clients
Ability to manage multiple tasks and prioritize effectively
Flexibility to adapt to changing client needs and priorities

Preferred

Experience in a customer service or support role is a plus, but not required

Company

Culture Index

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Culture Index is a strategic advisory firm.
dateFounded in 2004
location
Leawood, Kansas, USA
people-size51-200 employees
web-link
https://cultureindex.com

Funding

Current Stage
Growth Stage

Leadership Team

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Sarah McDaniel
Chief Operating Officer
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Recent News

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