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RealManage · 2 months ago

Onsite Assistant Community Manager / Junior CAM (PBFL2025)

Palm Beach, FL, USA

Full-time

Onsite

Entry Level

$23/hr - $25/hr

2+ years exp

RealManage is a dynamic, technology-driven HOA management company that is rapidly expanding and values its team members. The Onsite Assistant Community Manager (ACM) supports the Onsite Community Association Manager in delivering services to clients and homeowners while acting in the CAM's stead when needed, ensuring the successful management of community operations.

Real Estate

Responsibilities

Understand the Management Agreement for assigned Onsite CAM

Successful completion of M-100 and CMCA certification within one (1) year of hire or one (1) year of assignment to the position and maintain CMCA credential throughout employment

Prepare, draft, issue, and follow up on basic or routine RFPs. CAM Community Association Manager must supply the scope of work and have final approval prior to issuing RFP to vendors

Meet with contractors to discuss current or pending projects, grant access to facilities, or walk the community for contractor performance and satisfaction utilizing independent judgment to determine satisfactory performance or make recommendations for remediation of vendor work to meet contract compliance

Order materials, supplies, signs, etc. & coordinate delivery and/or installation with proper delegation

Inspect for onsite property damage as needed. Review the information to prepare damage scope and repair estimates. Evaluate potential costs to assess for filing of claims. Review vendor contracts for completion

Issue, follow up, and close work orders with both contractors and owners

Make recommendations for changes to management operations based on experience and professional judgment

Tag vehicles for parking violations

Oversee pool opening preparation and oversee vendor work to determine contract compliance

Draft memos, letters, and surveys for review and approval by the CAM Community Association Manager

Emergency response during business hours using discretion and independent judgment to determine the appropriate response

Create a proposal comparison matrix with specifications using independent judgment to determine if vendor proposals meet the stated scope of work

Assist with insurance claim processing

Oversee draft budget preparation during budget season, including research contract renewal rates, utility costs, and historical information

Assist with customer service, client communications, vendor correspondence, and action items

ACM will act in the role of CAM when needed, including personnel and vendor management matters

Meeting attendance is dependent upon the Association’s meeting schedule but must attend at least quarterly for each Association assigned. Must attend no less than 6-8 meetings per month unless fewer meetings are scheduled

Site Visits with a specificity no more than half of the management agreement requirement per client in place of Community Association Manager

Perform resale inspections, covenants enforcement and annual inspections as necessary

Track and report variable billing per the management agreement(s)

Plus other work-related tasks as needed

Qualification

Florida CAM LicenseProperty Management ExperienceCommunity Association KnowledgeMS Office ProficiencyTeam ManagementCustomer Service OrientationProfessionalismCommunication SkillsOrganizational SkillsTime Management

Required

Must have Florida CAM License or in process of obtaining one - REQUIRED

Minimum 2-3 years in property management/community management experience in addition to other professional work experiences that demonstrate leadership capabilities

Proven ability to effectively manage and lead a team

Experienced in managing complex developer portfolios and relationships

Strong understanding of community association business and financial statements

Excellent organizational, time management, and communication skills

High integrity, honesty, professionalism, and customer service orientation

Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers

Proficiency in MS Office applications (Word, Excel, and Outlook)