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BELAY · 3 months ago

Client Success Consultant - Assistant Solutions

United States

Full-time

Remote

Mid Level

$60K/yr - $60K/yr

BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions. The Client Success Consultant - Assistant Solutions is responsible for fostering trusted advisor relationships with clients and contractors, ensuring the successful delivery of services and driving client retention while identifying upselling opportunities.

AccountingContent CreatorsOutsourcingProfessional ServicesVirtual AssistantWeb Development

Culture & Values

Responsibilities

Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs

Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders

Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support

Envision the long-term potential of client/contractor relationships by consistently adding value through a deep understanding of client needs and expectations

Demonstrate a growth mindset by investing time, trust, and care to strategically enhance and expand clients’ businesses through upselling BELAY solutions

Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements, supporting leaders in their roles

Develop action plans with clients and contractors, track implementation, and follow up to ensure an exceptional experience

Maintain current job knowledge through ongoing education, professional reading, networking, and participation in industry organizations

Collaborate with relevant parties to ensure smooth transitions regarding contract modifications and terminations

Manage conflict with effective problem solving and strong emotional intelligence

Maintain proficiency and ensure timely updates in cloud-based CRM systems, ensuring daily activity, reporting, and deal status are current in real-time

Effectively manage schedules and prioritize time to maximize productivity

Demonstrate proficiency with technology and tools essential for integration into BELAY’s remote work environment

Respond to internal chatter, slacks, and emails the same day received

Thoughtfully match contractors with clients to foster successful, long-term relationships

Ensure that documentation and communication are accurate, detailed, and up-to-date across all platforms, including Google Workspace and CRM

Collaborate with leadership and cross-functional teams to provide insights and recommendations that enhance the overall client and contractor experience

Conduct routine account reviews with the Client Relations Manager to proactively identify sales opportunities, areas for growth, and areas for improvement

Qualification

Client relationship managementCRM proficiencyCommunication skillsProblem solvingTime managementProfessionalismTeam collaborationEmotional intelligenceAdaptability