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NYC Health + Hospitals · 1 day ago

Assistant Vice President of Pharmacy Operations

New York, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$225K/yr - $300K/yr

5+ years exp

NYC Health + Hospitals is the largest public health care system in the United States, providing essential services to over one million New Yorkers annually. The AVP of Pharmacy Operations will lead strategic planning, operational performance, staff development, and financial management to optimize pharmacy services and improve patient outcomes.

Health CareHome Health CareHospitalMedicalNursing and Residential Care

Responsibilities

Spearhead the creation and implementation of strategic initiatives across the Health System, focusing on both clinical and non-clinical pharmacy operations

Collaborate with senior leadership to align pharmacy services with the system’s long-term vision and goals

Develop forward-thinking models for pharmaceutical care management that enhance patient safety, medication access, and overall patient outcomes

Lead efforts to maximize market share and identify growth opportunities through service expansion and business development

Lead the identification and execution of technological upgrades and innovations that support pharmacy operations

Drive the integration of advanced systems, such as CPOE, Automated Dispensing Cabinets, and Bar-coded Medication Administration, to improve medication safety and operational efficiencies across the system

Establish and lead strategic initiatives focused on medication safety, ensuring a culture of safety across all levels of pharmacy operations

Participate in organization-wide medication safety planning and activities to continuously reduce risk and improve patient care

Assume full accountability for the execution and management of all pharmacy services across the Health System

Ensure seamless integration of pharmacy care with clinical care pathways, optimizing pharmacy workflows, and maintaining continuous improvements in pharmacy operations to deliver exceptional patient outcomes

Develop and implement robust systems and processes to ensure patient access to safe, affordable, and timely medications

Collaborate with pharmacy teams and interdisciplinary care teams to eliminate barriers to medication access, improve medication therapy management, and ensure patients receive the right medications at the right time

Promote a culture of operational excellence by identifying inefficiencies in existing processes and leading initiatives to redesign and streamline workflows

Utilize process improvement methodologies to enhance service quality, reduce costs, waste, and operational bottlenecks

Oversee the implementation of best practices across all pharmacy departments to ensure consistency and high levels of performance

Direct the development and deployment of advanced inventory management systems to optimize the procurement, distribution, and use of pharmaceuticals across the system

Ensure medication stock levels are effectively managed to prevent shortages and overstock situations while adhering to regulatory compliance standards

Leverage data analytics to forecast demand accurately and proactively manage inventory at both the system and hospital levels

Establish and monitor key performance indicators (KPIs) related to pharmacy operations, including medication error rates, prescription turnaround times, patient satisfaction scores, inventory turnover rates, and cost control measures

Use data-driven insights to identify areas for improvement and implement corrective actions

Regularly report performance results to senior leadership, providing recommendations to enhance operational effectiveness

Continuously evaluate the operational landscape to identify opportunities for service expansion, including new pharmacy services, satellite pharmacy locations, or enhanced delivery models

Develop comprehensive business cases and work collaboratively with leadership teams to implement new services that align with the Health System’s strategic goals and improve overall operational capabilities

Facilitate collaboration and communication between pharmacy departments, clinical teams, nursing, medical staff, and leadership to ensure the efficient delivery of pharmacy services

Engage with multidisciplinary teams to design and implement care models that maximize efficiency, safety, and patient satisfaction

Act as a liaison between operational teams to ensure alignment and successful implementation of system-wide pharmacy initiatives

Oversee the development and implementation of policies and procedures that ensure pharmacy operations comply with federal, state, and local regulations

Regularly audit pharmacy practices and procedures to ensure compliance with regulatory standards, safety protocols, and accreditation requirements

Ensure all pharmacies are prepared for inspections, audits, and accreditation reviews

Oversee the allocation of pharmacy resources, including staffing, equipment, and technology

Work closely with department leaders to ensure resources are optimally deployed, staffing levels are aligned with patient volume and operational needs, and pharmacy teams are adequately trained to meet the evolving demands of the Health System

Foster a system-wide commitment to continuous improvement by initiating and overseeing quality improvement projects focused on pharmacy services

Lead initiatives aimed at reducing medication errors, enhancing medication safety, improving patient satisfaction, and increasing operational efficiency

Promote a culture of ongoing learning and adaptation to ensure pharmacy services evolve in line with industry best practices

Ensure staff are prepared to meet organizational goals

Promote a collaborative, team-oriented environment across pharmacy teams, clinical departments, and other stakeholders

Oversee the financial performance of pharmacy operations, including budgeting, forecasting, and cost control measures

Work closely with senior leadership to implement financial strategies that reduce costs while maintaining high-quality care standards

Lead the development and execution of departmental budgets

Conduct regular financial reviews to ensure pharmacy expenditures align with the Health System’s financial objectives

Provide actionable insights to reduce costs and optimize resource allocation

Manage third-party reimbursement processes and contracting strategies, ensuring timely and accurate billing practices

Ensure compliance with regulatory cost reporting requirements and maximize reimbursement opportunities

Establish and standardize financial management systems that support reporting requirements, including revenue tracking, payroll management, and internal auditing processes

Ensure transparent financial reporting that aligns with organizational goals and regulatory requirements

Qualification

New York State Licensed PharmacistDoctor of Pharmacy (PharmD)10+ years pharmacy operationsHealthcare IT systemsAdvanced Excel skillsStrategic planningFinancial managementMedication therapy managementInventory controlLeadership skillsProject managementCollaboration skillsCommunication skills

Required

Master's degree from an accredited college or university in Hospital, Business or Public Administration, Health Care Planning or a related discipline; and five (5) years of progressively responsible experience in health and medical service administration, public administration, personnel and labor relations, finance or an appropriate functional discipline with an emphasis on planning, liaison and inter-organizational relationships or related administrative or managerial functions; or

Bachelor's degree from an accredited college or university in disciplines, as listed in #1 above; and six (6) years of progressively responsible experience, as described in #1 above; or

Satisfactory equivalent combination of education, training and experience. However, all candidates must have a minimum of a Bachelor's degree in disciplines, as listed in #1 above

Preferred

New York State (NYS) Licensed Pharmacist (RPh) required

Doctor of Pharmacy (PharmD); MBA or advanced degree in healthcare administration

10+ years of experience in pharmacy operations, with at least 5 years in a senior leadership role

Strong academic background with a focus in pharmaceutical sciences, business, or healthcare management

Experience working for a hospital system and specialized knowledge and experience with multi-disciplinary team collaboration and project management in a clinical environment

In-depth knowledge of clinical and operational pharmacy practices, including medication therapy management, inventory control, and medication safety protocols

Expertise in healthcare regulations, including FDA, DEA, and state pharmacy laws and compliance

Comprehensive understanding of pharmacy operations and systems integration

Strong leadership skills with the ability to influence at all organizational levels

Advanced knowledge of strategic planning, financial management, and healthcare operational efficiency

Proficient in healthcare IT systems such as EPIC and pharmacy management software

Advanced Excel skills for data analysis and financial forecasting; familiarity with ERP systems

Proven track record of managing large-scale pharmacy departments and leading system-wide operational initiatives