Zendesk ยท 1 day ago
Senior Partner Sales Operations Analyst
San Francisco, CA
Full-time
Hybrid
Senior Level
$92K/yr - $138K/yr
5+ years expZendesk is a company focused on enhancing customer service experiences. The Senior Partner Sales Operations Analyst will drive the integrity, automation, and measurement of partner processes, providing strategic analytics to support partner programs and operations.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Ensure the accuracy of partner data, including the core partner tables (currently in DBT (Data Build Tool). Manage the data flow from various sources (Snowflake, Salesforce) into operational tools (Google Sheets via Coefficient) that drive critical operations and reporting
Own and execute critical weekly, monthly, and quarterly processes, including maintaining and developing the Financial forecasting models, Pacing reporting, and splits and compensation deadlines
Maintain existing automation flows, including the Workato recipe for batch uploads to Salesforce and auto-notifications (driven by Google Sheets/AppScript/Workato) sent to partner sales executives regarding deal changes and closures
Lead the design, development, and maintenance of key reports and dashboards. Transition existing reporting to a more stable, scalable platform, utilizing Looker or Tableau for cleaner analytics
Support Partner Strategy by performing analytical studies to justify program strategy, measure expected impact, and provide analytical rigor (e.g., time series studies, regression analysis) on partner initiatives
Collaborate with GTM Operations, RevOps, and the broader Sales Insights team to ensure partner data and metrics are accurately integrated and understood across the business
Qualification
Required
5+ years of experience in Sales Operations, Partner/Channel Operations, or GTM Strategy, ideally within a high-growth SaaS or subscription business
A motivated self-starter and numerate natural problem solver with an 'off-the-scale' passion for stabilizing complex, non-standard systems (e.g., AppScript/Workato workflows) and ensuring data integrity
A demonstrable curiosity for Artificial Intelligence (AI) and a passion for solving complex operational problems by experimenting with tools like Gemini, ChatGPT, Claude, and other large language models (LLMs) to drive workflow efficiency
Demonstrable experience and knowledge of the Partner/Channel ecosystem, including the operational differences between Referral, Reseller, and ISV models
Highly autonomous and entrepreneurial in approach, with a proven ability to take hands-on ownership of critical operational processes and drive them to completion in a fast-paced environment
Able to juggle multiple complex tasks concurrently, working on large data migration projects while managing quick-fire, tactical support initiatives (e.g., owning the partner forecast, compensation split process)
Significant hands-on experience using SQL to query, manipulate, and structure data, specifically within a Snowflake environment
Proven experience with Salesforce (SFDC) and a working knowledge of CPQ rules, particularly as they relate to partner discounting and revenue attribution
Experience with automation tools such as Workato and/or scripting languages like Google Apps Script or Python to build and maintain operational workflows and data connectors
High proficiency in Tableau and/or direct, hands-on experience with Looker, with the ability to build scalable, production-ready dashboards for executive consumption
Functional knowledge of Partner Relationship Management (PRM) tools like Impartner and/or Channel Incentives Management (CIM) tools like Channel Scaler
Preferred
A background in applying analytical rigor to strategic business questions, including performing impact studies, time-series analysis, and using telemetry to validate strategic initiatives
Ability to demonstrate a team-first attitude; collaborating effectively with a matrixed global team that includes Sales Ops, Partner Strategy, Finance, and Engineering
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase