ECLARO ยท 17 hours ago
IT Support Analyst
Roseville, MN
Full-time
Onsite
New Grad, Entry LevelECLARO is a leading technology solutions provider, and they are seeking an IT Support Analyst to deliver prompt and effective technical assistance and training to end users. This role involves supporting various technology platforms and resolving diverse technical issues through multiple channels.
Staffing & Recruiting
Responsibilities
Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure
Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations
Assist with the maintenance and support of Windows servers
Provide maintenance and support for the IP phone system and video conferencing equipment
Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools
Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues
Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security
Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users
Act as the lead in triaging support tickets to prioritize and resolve issues effectively
Coordinate hardware and software repairs with external vendors as necessary
Execute special projects as assigned by management
Qualification
Required
Minimum Vocational, Technical or Associate's Degree
A+ / Microsoft Certification is desired
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
Founded in 1999
1001-5000 employees
H1B Sponsorship
ECLARO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
Company data provided by crunchbase