Apply on Employer Site

Wood · 1 day ago

Application Support Lead

Houston, TX

Full-time

Onsite

Senior Level

5+ years exp

Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. The Application Support Lead is responsible for the technical direction of a globally implemented Electronic Document Management System, ensuring effective integration and application improvements that benefit project execution.

ConsultingDeliveryEnergyEnvironmental ConsultingInfrastructure

H1B Sponsor Likely

Responsibilities

Develops technical architecture, frameworks and strategies for a major application area, to meet the business and application requirements

Analyses and evaluates alternative technology solutions to meet business problems

Give technical guidance in relation to set-up requirements, configuration and customization of the technical application

Act as the highest point of in-house escalation for complex user issue problem diagnosis and resolution

Escalates to and works with vendor technical resources for problems that cannot be resolved inhouse

Identifies the policies and requirements that drive out a particular solution. Ensures the integration of all aspects of technology solutions

Monitors industry trends to ensure that solutions fit with company’s direction

Responsible for review of Technical Applications software and hardware systems and data requirements as well as communications and response needs

Check and Review application documentation including procedures, process flows and instructions to support technical queries and workflow changes

Provide training, coaching and guidance to less experienced technical applications support staff

Continually Identify, pursue and implement improvements to the way the application(s) is configured and used

Acts as a specialist subject matter expert for a technical application

Defines and configures workshare environments

Represent the company at external conferences and user forums and stay abreast of development with application

Advise project teams on the implications of Document Control strategies and work processes on the setup, use and handover of project documentation

Responsible for the integrity and health of project doc bases including inconsistency management and running maintenance utilities

Supports document handover to the client

Oversee user management activities and regional office administrators

Develop security protocols ensuring secure access and confidentiality

Works with Document Control Functional Leads to facilitate document lifecycle management and corresponding metadata requirements

Qualification

Electronic Document Management SystemTechnical application configurationProject execution experienceIdox’s FusionLive EDMSProblem-solving abilityCommunication

Required

Minimum ISCED Level 6 (Bachelors) or equivalent technical training in subject relevant to the application(s) supported eg drafting or engineering technology

Certified training or equivalent experience in one or more technical applications

5 to 10 years in Electronic Document Management System administration

Several years' experience working in a project execution environment

Able to assess client and contractual requirements and translate these into a project-ready environment

Fully conversant with all aspects of application configuration and ongoing project support

Highly skilled in methods for integrating system components, performance tuning tools and techniques, systems diagnostics tools and fault identification techniques

Highly Skilled in methods and practices for troubleshooting, recovering, adjusting, modifying and improving Document Management systems, able to deal with the most complex of issues

Excellent communicator, both verbally and in writing

Excellent problem-solving ability

Preferred

Experience with Idox's FusionLive EDMS preferred but not required

Company

Wood

Glassdoor3.9

Wood is a global leader in consulting and engineering, delivering critical solutions across energy and materials markets.

Founded in 1912

Aberdeen, Aberdeen City, GBR

10001+ employees

https://www.woodplc.com

H1B Sponsorship

Wood has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (1)