Tuckahoe Holdings, LLC · 3 months ago
Regional Customer Support Manager
GDN Dickson TN
Full-time
Onsite
Mid, Senior LevelTuckahoe Holdings, LLC is a company that values a strong culture and employee relationships. They are seeking a Regional Customer Support Manager to oversee the daily operations of the Parts and Service Departments across various branches, ensuring performance and profitability while leading and developing staff.
FinanceFinancial ServicesProfessional Services
No H1B
Responsibilities
Provide primary leadership in all areas of parts and service within the assigned regions
Provide leadership by setting the expectations and establishing standards of performance for all employees within the parts and service departments that are consistent with the Company’s metrics and core values
Guide the parts and service staff in their daily routine to ensure maximum performance and effectiveness
Work with subordinates and seniors to develop and implement a strategic plan for parts and service consistent with the company’s strategic goals
Ensure that Bobcat performance metrics and annual business plans are achieved
Develop and maintain close professional relationships with the Company’s primary suppliers
Guide the management of parts inventory to meet performance metrics including inventory turns, stock order ratio, parts aging, and availability
Assist the Region, Branch and Service Managers with technical service issues and customer concerns
Directly responsible for warranty performance and recovery for assigned branches
Assist the Region, Branch and Service Managers to implement the technician evolution plan within the branches and service departments
Supervise and assist in managing the daily activity of the parts and service departments to develop the most efficient processes possible
Communicate with stakeholders and managers to ensure understanding of current parts and service issues and needs
Work with the Region and Branch parts and service departments to achieve superior performance as measured by OEM scorecards and reviews
Recruit, coach, train, and motivate employees of the Company in order to achieve business objectives
Develop and maintain strong relationships with Gateway Dealer Network Management and Bobcat, Doosan, and other OEM Account Managers as well as neighboring Companies’ management
All other duties and responsibilities as assigned by the Regional General Manager, Gateway Dealer Network
Qualification
Required
Primary responsibility for the daily operation and activities of the Parts and Service Departments of the branches within assigned regions
Parts and service sales support, customer assistance, technical support and profitability and performance of the parts and service departments
Maintaining a cross functional relationship with the Regional General Managers, Branch Managers, and Parts and Service Managers
Leadership role in the operation of the parts and service departments, their daily activities, and their personnel
Setting expectations and establishing standards of performance for all employees within the parts and service departments
Guiding the parts and service staff in their daily routine to ensure maximum performance and effectiveness
Developing and implementing a strategic plan for parts and service consistent with the company's strategic goals
Ensuring that Bobcat performance metrics and annual business plans are achieved
Developing and maintaining close professional relationships with the Company's primary suppliers
Managing parts inventory to meet performance metrics including inventory turns, stock order ratio, parts aging, and availability
Assisting the Region, Branch and Service Managers with technical service issues and customer concerns
Directly responsible for warranty performance and recovery for assigned branches
Assisting the Region, Branch and Service Managers to implement the technician evolution plan within the branches and service departments
Supervising and assisting in managing the daily activity of the parts and service departments
Communicating with stakeholders and managers to ensure understanding of current parts and service issues and needs
Working with the Region and Branch parts and service departments to achieve superior performance as measured by OEM scorecards and reviews
Recruiting, coaching, training, and motivating employees of the Company in order to achieve business objectives
Developing and maintaining strong relationships with Gateway Dealer Network Management and Bobcat, Doosan, and other OEM Account Managers
Benefits
Health, Dental, Vision, Life & Disability Policies
Employee Discounts
401K Plan with Company Match
Flexible Spending Account
Paid Holidays & Vacation
Training & Advancement Opportunities
Company
Tuckahoe Holdings, LLC
Tuckahoe Holdings, based in Richmond, Virginia, is a family-run diversified holding company, focused on owning middle market companies indefinitely.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$72.17M2025-12-19Series Unknown· $20M
2024-01-22Series Unknown· $2.17M
2023-08-15Series Unknown· $50M
Recent News
2023-09-26
SEC
2023-08-16
Company data provided by crunchbase