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Motorola Solutions · 2 days ago

System Manager

Ohio, United States

Full-time

Hybrid

Mid Level

$80K/yr - $90K/yr

4+ years exp

Motorola Solutions is a global company focused on enhancing public safety through technology. They are seeking a System Manager to oversee maintenance agreements, manage customer relationships, and ensure compliance with service commitments while delivering technology solutions to the public safety sector.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer

Manage and lead our relationship with the local service partner

Manage and lead our relationship with the customer

Ensure that customer satisfaction goals are meet both internally and with the customer

Procure and coordinate any internally resources that maybe needed

Ensures compliance with response/restoration time commitment

Remotely diagnose system failure and facilitate call management as applicable

Manage Emergency Service efforts and escalation procedures

Qualification

Microsoft MCSECisco CCNA/CCNPWindows Server troubleshootingLinux/UNIX supportLAN/WAN troubleshootingVMware virtualizationSQL Server administrationStress managementEnglish fluencyInterpersonal skills

Required

Associates degree in Computer Science (or related degree) or equivalent work experience

At least 4+ years of work experience in resolving customer technical issues

Microsoft MCSE or equivalent experience

Cisco CCNA/CCNP certifications or related experience

In-depth installation, configuration, and troubleshooting experience for Windows Server 2019, 2016, 2012, Windows 7/10 Operation Systems

Experience with Windows Domain architecture/integration / Active Directory

Experience in providing Linux/UNIX technical support to customers

Experience with troubleshooting various server/desktop hardware related issues

Experience troubleshooting LAN/WAN

Experience troubleshooting 3rd party application integration

Excellent interpersonal skills

Fluent in English, oral and written

Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support

Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management

Must be able to obtain background clearance as required by government customer

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position