North Memorial Health · 1 day ago
Patient Care Facilitator: Neonatal Intensive Care Unit
Twin Cities Area
Part-time
Onsite
Mid Level
$46.32/hr - $74.81/hr
3+ years expNorth Memorial Health is an inclusive health team that values diversity and aims to empower patients to achieve their best health. The Patient Care Facilitator (PCF) is responsible for directing customer care, ensuring quality and satisfaction, and coordinating resources and staffing while providing direct care as needed.
FitnessHealth CareHospital
Responsibilities
Proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care
Primary accountabilities include care coordination, quality, and customer and family satisfaction
Effectively allocates resources by assuring appropriate customer assignments, staffing and scheduling and provides direct customer care as needed
Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital
Qualification
Required
Associates Degree in Nursing
3-5 years nursing experience in a hospital setting NICU as an RN
Demonstrated ability to maintain composure in high stress situations; acts quickly in response to critical situations
Solid PC skills to include electronic medical record, MS applications, etc
Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience
Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others
Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations
Ability to maintain quality, safety, and infection control standards
Must be able to read, write and speak effectively in English
Current licensure and registration as an RN in the State of MN
Current BLS certification for all areas of nursing practice required
Preferred
Bachelor's Degree in nursing
Previous experience and participation in care coordination and quality management activities
Benefits
Health & Welfare Benefit Packages
401k Retirement Match or Pension Plan, based on workgroup eligibility
Generous Paid Time Off (PTO) Plans
Adoption Reimbursement up to $3000 per child
Child Care Discount Program with New Horizon 10% off weekly childcare tuition
Education/Tuition Reimbursement
24/7 Fitness Center Access for all benefit eligible team members
Company
North Memorial Health
North Memorial Health, it is on a mission to change healthcare.
5001-10000 employees
H1B Sponsorship
North Memorial Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Trevor Sawallish
Chief Executive Officer
Recent News
2025-09-20
2025-09-19
2025-07-08
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