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Pulte Mortgage · 1 day ago

Mortgage Branch Manager - Licensed (Pulte Mortgage)

Nashville Metro

Full-time

Onsite

Senior Level

5+ years exp

Pulte Mortgage is a leading mortgage provider, and they are seeking a Mortgage Branch Manager to oversee divisional mortgage operations. The role involves managing staff, training builder sales professionals, and ensuring excellent buyer experience scores while achieving financial performance goals.

FinanceFinancial ServicesLending

Hiring Manager

Kristen Cavet LeJeune, PHR, SHRM-CP

Responsibilities

Responsible for training builder sales professionals on the benefits of Pulte Mortgage, selling the value of PMC, overcoming objections, in addition to ensuring the effective use of the expanded customer inquiry tools, online application process and post-application tools for tracking customer status

Responsible for recruiting, on-boarding, training, and development of local PMC staff

Responsible for capturing every possible loan application for Pulte Mortgage at point of sale (capture)

Actively participate with the builder in homebuyer and realtor events designed to generate community interest (ex: grand openings)

In coordination with local builder & PMC fulfillment teams, responsible for driving and achieving outstanding (PMC) buyer experience scores

In coordination with PMC fulfilment center and local Builder team, daily responsibility for achieving outstanding "close on time" percentages

Attend all community and leadership meetings as a member of the division senior operating team

Partner with fulfillment center to manage the integrity of the division's PMC backlog and communicate status and risk with division sales & management team

Responsible for subdivision approvals

Responsible for detailed reporting covering all aspects of branch operations

Maintains profit motive, responsible for branch financial performance

Responsible for attaining required mortgage licenses

Responsible for assigned communities and has direct customer interaction

Ensures appropriate staffing to meet department needs

Utilizes recruiting and selection tools/processes to build organizational talent

Delegates work according to employee’s abilities and skills

Evaluates employee’s performance and plans for compensation actions in accordance with that performance

Provides developmental opportunities through identification of internal and external training opportunities

Creates opportunities for employee growth

Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)