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Royal Caribbean Group · 1 day ago

Analyst, Consumer Insights

Miami, FL

Full-time

Onsite

Entry, Mid Level

1+ years exp

Royal Caribbean Group is a vacation-industry leader with global brands, seeking an Analyst for their Consumer Insights Team. The role involves managing customer satisfaction programs, conducting market research, and delivering actionable insights to enhance customer experience.

Travel

No H1B

Responsibilities

Act as primary point of contact on dual-branded customer experience program, managing adding new users, leading program training across the organization, reporting on overall program health, and identifying relevant trends that will inform and inspire future customer experience management

Responsible for supporting insights team, assisting in preparation and creation of stimulus, logistics and planning of fieldwork, coordination and execution of qualitative and quantitative research studies

Support internal custom requests and business questions by analyzing large data sets and distilling findings into actionable insights for broader organization

Be a key contributor to all aspects of consumer insights reporting and analysis, ensuring timeliness, completeness and accuracy of reporting. Continuously refining based on feedback and evolving business objectives

Manage centralization and organization of existing research materials

Maintain project timelines and deliverables, preparing materials and managing presentation logistics with team lead

In all cases, take responsibility for creating deliverables of high quality

Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management

Qualification

Market researchData analysisProject managementMicrosoft SuiteSurvey applicationsCommunication skillsProblem-solvingInterpersonal skills

Required

Bachelor's degree required, preferably with a major in Marketing, Business, Sociology, Statistics, or Psychology

1-3 years' experience in market research or consumer insights with an understanding of different research tools, techniques, and applications

Strong organizational, multi-tasking, decision making, and problem-solving abilities along with analytical aptitude, inquisitive nature, and passion for uncovering insights

Highly proficient in Microsoft suite (Word, PowerPoint, Excel, Power BI)

Ability to travel domestically and internationally as needed for qualitative focus groups

Strong passion and curiosity for market research and consumer insights, logical reasoning, analytical aptitude and problem-solving abilities

Excellent communication skills, both verbal and written, as well as strong customer service skills when communicating with key internal stakeholders

Proven data gathering and analytical skills as well as the ability to synthesize findings from disparate data sources and translate insights into actionable business recommendations

Very strong problem definition and solution skills

Strong project management, prioritization, and organizational skills with high attention to detail and follow-up

Strong interpersonal skills, highly motivated, strong orientation toward collaborative relationships