Hilbish Ford · 2 months ago
Automotive Customer Service Representative
Kannapolis, NC, 28083, US
Full-time
Onsite
New Grad, Entry LevelHilbish Ford is seeking a friendly, customer-focused Automotive Customer Service Representative to join our team. This position is primarily phone-based and plays a key role in supporting customers after their sales or service visits. The ideal candidate is patient, professional, and confident handling customer questions and concerns over the phone.
AutomotiveLocalLocal Business
Responsibilities
Conduct post-purchase follow-up calls to ensure customer satisfaction and answer ownership questions
Complete post-service follow-up calls to collect feedback and build long-term loyalty
Address customer concerns, helping resolve issues or routing escalations to the appropriate manager
Record interactions and feedback in CRM or dealership software
Assist with outbound communication including appointment reminders, surveys, and customer outreach
Work closely with sales, service, and management teams to ensure timely and accurate responses
Qualification
Required
Previous customer service experience required — call center or help desk experience strongly preferred
Clear, professional phone communication skills
Ability to remain calm, courteous, and solution-focused when speaking with upset customers
Basic computer proficiency and comfort navigating CRM or call software
Dependable, organized, and team-oriented
Preferred
Automotive experience is a plus, but not required
Benefits
Competitive Pay
Health Insurance
PTO
401(K)
Opportunities for growth within a supportive team environment
Company
Hilbish Ford
Hilbish Ford is a Ford car dealership company that provides service, parts, and the sale of used cars.
Founded in 1954
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase