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The Commercial & Savings Bank · 2 months ago

Customer Service Representative - Charm Banking Center

Charm, OH, US

Full-time

Onsite

New Grad, Entry Level

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, recognized as a top employer in Northeast Ohio. This role involves providing exceptional customer service, completing transactions, and growing customer portfolios while maintaining a positive image of the bank.

BankingFinancial ServicesVenture Capital

Responsibilities

Serve our customers in a professional and caring manner:

Adhere to CSB Customer Service & Retail Ready! Standards

Follow CSB’s professional standards of dress and conduct

Build rapport with customers by asking quality questions to help meet their needs

Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality

Project a positive image of CSB:

Promote CSB by participating in community activities

Represent CSB through professional and courteous conduct

Execute service & sales initiatives to support growth in customer portfolios:

Utilize relationship banking principles during customer interaction

Understand and have the ability to explain the features and benefits of all banking products and services

Recommend products and services that fit the needs of the customer

Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:

Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures

Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures

Balance cash drawer at end of every banking day

Assist customers in accessing safe deposit boxes

Provide customer referrals to bank personnel as appropriate

Scan proof work to Deposit Operations throughout each day

Perform end of day duties as needed, such as utilities and cash advance item reconciliation

Count and balance cash in automated teller machines (ATM)

Balance and complete regular maintenance on coin machine

Assist Banking Center Manager in opening and closing the Banking Center

Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality

Qualification

Customer ServiceRelationship BankingCash HandlingBanking Products KnowledgeProfessional Conduct

Required

A high school diploma or general education degree (GED) is required

Serve our customers in a professional and caring manner

Adhere to CSB Customer Service & Retail Ready! Standards

Follow CSB's professional standards of dress and conduct

Build rapport with customers by asking quality questions to help meet their needs

Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality

Project a positive image of CSB

Promote CSB by participating in community activities

Represent CSB through professional and courteous conduct

Execute service & sales initiatives to support growth in customer portfolios

Utilize relationship banking principles during customer interaction

Understand and have the ability to explain the features and benefits of all banking products and services

Recommend products and services that fit the needs of the customer

Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace

Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures

Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures

Balance cash drawer at end of every banking day

Assist customers in accessing safe deposit boxes

Provide customer referrals to bank personnel as appropriate

Scan proof work to Deposit Operations throughout each day

Perform end of day duties as needed, such as utilities and cash advance item reconciliation

Count and balance cash in automated teller machines (ATM)

Balance and complete regular maintenance on coin machine

Assist Banking Center Manager in opening and closing the Banking Center

Benefits

Competitive base wage

Incentive compensation and profit sharing

Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply)

Paid time off for vacation, illness, bereavement, and jury duty

401(k) with an employer match and on-site advisers

Employee Assistant Program (EAP) with free access to mental health resources

Comprehensive wellness program with financial incentives to promote a healthy lifestyle

Training and professional development opportunities to help you reach your long-term goals

Paid holidays available immediately upon hire

Volunteerism opportunities to give back to our local communities