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NAPA Auto Parts · 2 months ago

Division Customer Service Representative

Madison Heights, MI, USA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

NAPA Auto Parts is a part of Motion Industries, and they are seeking a Division Customer Service Representative. The role involves accurately fulfilling customer orders and managing incoming customer calls under close supervision.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Responds to basic customer inquires regarding products, provides quotes, and handles order entry

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements

Orders items to ensure appropriate inventory levels are maintained for customers

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory

Determines the most cost effective shipping method for customer orders

Partners with Account Representatives to ensure customer satisfaction

Expedites backorders. May pull inventory and prepare order for shipment to customer

May handle customer returns

Performs other duties as assigned

Qualification

Customer service experienceCommunication skillsTime managementOrganizationModerate computer skillsProduct knowledgeReliabilityAttention to detail

Required

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination

Reliability, organization, and attention to detail required

Strong communication skills including written, verbal, and listening

Ability to multi-task and time management skills required

Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet

Preferred

Product knowledge is preferred

Benefits

Healthcare coverage

401(k)

Tuition

Reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees