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Markel · 3 months ago

Underwriting Support Specialist: Primary Casualty

Richmond, VA

Full-time

Hybrid

Mid Level

3+ years exp

Markel is a global holding company for insurance, reinsurance, and investment operations. The Underwriting Support Specialist role is integral to the underwriting team, focusing on client servicing, managing workflows, and ensuring compliance while providing quality support to agents and brokers.

Insurance

No H1B

Responsibilities

Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter

Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items

Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file

Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions

Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards

Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems

Under Underwriter direction, attached appropriate forms and makes policy changes as requested

Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization

Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved

Qualification

Underwriting support experienceCasualty insurance knowledgeMS Word proficiencyMS Excel proficiencyMulti-tasking abilityWillingness for insurance designationCommunication skillsOrganizational skillsAttention to detailTeamwork

Required

Excellent oral and written communication and organizational skills

Ability to multi-task in fast-paced environment

Ability to work independently and within a team

Ability to follow process and attention to details

Willingness to work toward insurance designation (AINS)

Intermediate level of proficiency in MS Word and Excel

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future

Preferred

Bachelor's degree preferred

3–5 years of relevant experience in underwriting support, casualty insurance, or a related field preferred

Benefits

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.