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Ennoble Care · 2 months ago

Care Coordinator, Scheduling Team (Voorhees, NJ)

Voorhees, NJ

Full-time

Onsite

New Grad, Entry Level

Ennoble Care is a mobile primary care, palliative care, and hospice service provider that seeks a full-time Scheduling Coordinator to join their team in Marlton, NJ. This role is essential in ensuring patients receive timely, high-quality care by managing scheduling needs and supporting providers, patients, and care teams.

Health CareMental Health

Responsibilities

Answer and place patient scheduling-related calls with professionalism, compassion, and accuracy

Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system

Coordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs

Accurately document all communications and scheduling details in the EMR and other internal systems

Monitor scheduling workflows and escalate urgent or emergent needs to the appropriate clinical or operational staff

Maintain awareness of provider schedules to ensure efficient utilization and reduce scheduling conflicts

Provide excellent customer service by assisting patients and families with appointment-related questions

Collaborate with cross-functional teams to resolve scheduling issues and support smooth patient care delivery

Follow documentation protocols and department procedures to ensure compliance and consistency

Contribute positively to team performance by supporting colleagues and promoting a collaborative environment

Qualification

EMR experienceMicrosoft Office proficiencyScheduling experienceHealthcare administrationCustomer serviceMultitaskingCompassionate demeanorVerbal communicationOrganizational skillsAttention to detail

Required

Strong verbal communication skills with comfort handling a high volume of phone calls

Compassionate and empathetic demeanor with a commitment to patient-centered service

Exceptional organizational and multitasking abilities to manage multiple patients and tasks simultaneously

Proficiency with computers, including Microsoft Outlook and other Microsoft Office programs; prior EMR experience preferred

Ability to thrive in a fast-paced environment while maintaining accuracy and attention to detail

Reliable, adaptable, and open to learning new processes and systems

Must successfully pass a background check and drug screen

Preferred

Experience in scheduling, healthcare administration, or a call center environment

Knowledge of basic healthcare terminology is a plus

Benefits

Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.

Paid Time Off

Paid Office Holidays

Paid Sick Time

401(k) with up to 3% company match

Referral Program

Payactiv: pay-on-demand. Cash out earned money when and where you need it!