Benjamin Franklin Plumbing, LLC · 2 months ago
Client Care Representative
Temple, TX 76502
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrBenjamin Franklin Plumbing, LLC is a reputable plumbing company seeking a Client Care Representative. The role involves answering incoming client calls, supervising and dispatching service and maintenance calls, and ensuring excellent communication with clients to maintain a positive impression of the company.
Home Services
Responsibilities
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
Qualification
Required
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Preferred
Prior customer service experience preferred
Benefits
Bonus based on performance
Competitive salary
Free uniforms
Training & development
Company
Benjamin Franklin Plumbing, LLC
Benjamin Franklin Plumbing was founded on a simple premise—always be on time.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Preston Madding
Chief Financial Officer
Recent News
Morningstar.com
2025-09-10
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