Transdev North America · 2 months ago
Disabled and Senior Mobility Program Specialist
San Rafael, CA
Full-time
Onsite
New Grad, Entry Level
$22.76/hr - $26.50/hrTransdev North America is a leader in mobility solutions, providing transportation services across the U.S. They are seeking a Disabled and Senior Mobility Program Specialist to assist clients with transportation options and eligibility determinations while maintaining a secure database of sensitive client information.
AutomotiveHospitalityTransportationTravel
No H1B
Responsibilities
Reviews and determines eligibility, in accordance with federal and regional guidelines, for current clients and new clients for all programs offered
Provides information and referral services, trip planning, and technical assistance to clients and guide them in selecting the most appropriate option to fit their needs
Assess new riders’ home address and evaluate potential safety and operational issues
Accurately create and manage rider profiles in the eligibility and scheduling database
Provide customer service and reservations support as needed
Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations
Provides a high level of customer service
Maintain confidential information, including HIPAA-protected, on a need-to-know basis
Other duties as required
Qualification
Required
Must be at least 21 years old with a High School Diploma, GED or equivalent
Understand the full suite of Marin Access Transportation programs
Understand ADA (The Americans with Disabilities Act) requirements
Excellent written and verbal customer service skills
Utilize computer software, proficient computer skills
Must submit to and pass a drug test and background check
Benefits
Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years.
Sick days: 5 days annually
Holidays: 12 days; 9 standard and 3 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Company
Transdev North America
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, shuttle.
Founded in 1998
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Hendricks
Chief Executive Officer
Fred Craig, Jr. PE
Chief Operating Officer Transdev Rail Inc.
Recent News
2025-10-17
Transdev North America
2025-06-24
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