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FIS · 4 months ago

Senior Product Support Representative (Trading System)

PHL MAKA 8767 FLR42

Full-time

Onsite

Senior Level

6+ years exp

FIS is a leading company in the finance sector that delivers innovation in payments, banking, and investments. The Senior Product Support Representative will provide in-depth support for FIS Trading Suite, resolving client inquiries and issues related to product installation and operation.

BankingFinancial ServicesFinTechPayments

Responsibilities

Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment

Provide in-depth product support and researching client issues

Troubleshoot problems with equipment or software applications and recommend corrective action

Document customer information and recurring technical issues to support product quality programs and product development

Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes

Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters

Other related duties as assigned

Qualification

Trading platforms supportAnalytical skillsProblem-solving skillsFinancial services experienceTrading process understandingFIS Trading Suite familiarityEnglish communicationOrganizational skillsTime managementIndependent work