Cheil USA · 1 day ago
Executive Director, Retail
Plano, TX
Full-time
Onsite
Director/Executive
15+ years expCheil USA is a leading creative agency that specializes in retail marketing and environmental design. They are seeking an Executive Director, Retail to lead in-store experiences and retail marketing initiatives for top-tier consumer tech clients, overseeing a multidisciplinary team and ensuring the successful execution of retail programs.
AdvertisingDigital MarketingMarketingPublic Relations
Responsibilities
Serve as the executive lead for retail programs, guiding strategy, creative development, and operational excellence
Lead and manage a cross-functional retail team comprised of account and project managers
Develop and deepen relationships with client retail leadership across U.S. and Korean markets
Partner with clients to shape the retail vision—from concept to execution—and uncover opportunities to expand scope and impact
Inspire teams to deliver insight-driven, brand-forward retail work that enhances consumer engagement and drives measurable results
Oversee end-to-end delivery of retail environments, including: New store builds, Fixture builds and rollouts, Retail display systems and merchandising solutions
Lead planning and execution alongside architects, fabricators, and General Contractors, ensuring structural feasibility, brand alignment, and build excellence
Ensure compliance with local regulations, technical specs, and brand guidelines
Partner with production leads to maintain quality standards, scalability, and budget accuracy across all physical deliverables
Proven ability to proactively identify and resolve on-site construction issues
Familiarity with build documentation such as construction drawings, material specs, installation guides, and closeout reports
Own the successful execution of high-volume, complex programs across retail formats—flagship stores, shop-in-shops, and carrier environments
Implement process improvements that increase speed-to-market, reduce costs, and maintain creative quality
Provide executive oversight of timelines, budgets, and deliverables across national and global markets
Drive account profitability, forecast revenue, and manage staffing for assigned retail programs
Lead strategic growth initiatives, working closely with client partners to expand business in retail environments
Support business development efforts, including proposal development and pitch participation
Play a key role on the agency leadership team, shaping the vision, process, and operational excellence of our retail practice
Foster a culture of accountability, collaboration, and continuous learning among your team
Collaborate closely with Strategy, Creative, and Production to deliver holistic, consumer-first retail experiences
Stay ahead of industry trends in retail technology, consumer behavior, and store design to keep the agency and our clients ahead of the curve
Qualification
Required
Bachelor's degree in Marketing, Business, Communications, Architecture, or related field preferred; Master's a plus
15+ years in retail marketing, environmental design, or experiential production with deep experience leading store and fixture builds
Proven success overseeing large-scale retail programs for global technology or consumer electronics brands
Demonstrated experience working with General Contractors and build partners on site development, permitting, construction, and fixture installation
Strong leadership experience managing teams of account and project managers
Excellent client relationship management skills, with experience working across global client teams—especially U.S. and Korea
Financial fluency with experience managing multimillion-dollar budgets and resource planning
A collaborative leader who balances creativity with discipline and business acumen
Open to travel as needed for role responsibilities
Eager to collaborate with the teams at the agency and on-site locations
Company
Cheil USA
Cheil USA is a marketing agency offering advertising, public relations, content production, and live events management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Karin Merriam
Chief Human Resources Officer
Company data provided by crunchbase