Gainsight · 2 months ago
Senior Technical Project Manager
United States
Full-time
Remote
Senior Level
$100K/yr - $137K/yr
5+ years expGainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Senior Technical Project Manager will be responsible for the successful planning and execution of technical projects for customers, serving as the project leader and technical liaison to ensure key initiatives are delivered.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Develop detailed project plans that define clear objectives, timelines, milestones, and resources for migration and community initiatives
Establish and enforce project guardrails to manage scope, resources, and timelines effectively
Identify, create, and manage workstreams, ensuring all aspects of the project are coordinated and aligned with overall goals
Facilitate communication across teams to maintain alignment and momentum
Establish an operating cadence with regular project updates, status meetings, and stakeholder communications to ensure transparency and accountability
Analyze existing processes, document them comprehensively, and recommend optimizations to enhance efficiency and visibility
Ensure documentation is user-friendly and accessible for both internal teams and end-users
Collaborate with cross-functional teams, including IT, Design, Strategy, and Marketing, to ensure cohesive execution and delivery
Serve as the primary point of contact for stakeholders, addressing concerns and facilitating solutions
Identify potential risks and issues early, developing strategies for mitigation and resolution to ensure project success
Qualification
Required
Bachelors Degree in Project Management, Business Administration, or a related field and/or 8 years of related experience
Proven experience (5+ years) managing projects, ideally within an online community or digital platform context
Strong familiarity with online community platforms and an understanding of community management principles
Excellent organizational, analytical, and problem-solving skills
Exceptional written and oral communication skills, with the ability to document and communicate complex processes clearly
Proficiency in project management tools and software (e.g., MS Project, Asana, Trello)
Ability to work independently and as part of a team, demonstrating initiative and leadership capabilities
Preferred
Advanced degree or certification (e.g., PMP, Agile) is a plus
Experience in process improvement methodologies, such as Lean or Six Sigma, is advantageous
Benefits
Fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
2026-01-13
Morningstar.com
2025-11-03
Company data provided by crunchbase