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CSL · 2 months ago

Sr. Order Management Analyst

Seqirus USA - NJ - Summit

Full-time

Onsite

Mid, Senior Level

$80K/yr - $95K/yr

3+ years exp

CSL Seqirus is a leading influenza vaccine provider dedicated to protecting communities from seasonal influenza and global pandemic threats. The Senior Order Management Analyst plays a critical role in supporting Customer Operations by overseeing customer orders and analyzing demand to ensure optimal fulfillment strategies, enhancing customer satisfaction and operational efficiency.

BiotechnologyHealth CareHealth DiagnosticsMedical

Comp. & Benefits

Responsibilities

Manage end-to-end order fulfillment processes, including demand prioritization, allocation execution, and collaboration with Distribution to ensure timely delivery and alignment with ship plans and inventory strategies

Analyze customer account performance and demand trends, ensuring compliance with contractual and regulatory requirements, and provide actionable insights to improve service and reporting tools

Utilize systems such as SAP and ED**I**, demonstrating deep understanding of administrative workflows and proactively identifying gaps and recommending process improvements

Collaborate across functions (Customer Service, Demand Planning, Distribution, Sales, IT, Finance) to align priorities, resolve issues, and enhance the customer experience

Lead or support cross-functional projects and system initiatives, acting as a subject matter expert and driving change aligned with strategic goals

Apply independent judgment and innovative thinking to solve complex problems, improve operational efficiency, and support policy evolution

Conduct forecast and inventory reviews, including point-of-sale trending and shipment forecasting, to support accurate demand planning and customer satisfaction

Maintain and improve departmental documentation, including procedures and training materials, and provide backup support for Customer Account Analysts

Support customer credit clearance in partnership with Finance and ensure smooth order-to-cash operations

Write and execute test cases and scripts, performing regression testing for administrative systems and supporting IT production efforts

Champion continuous improvement efforts, identifying opportunities to boost performance, reduce cost, and elevate the overall customer experience

Model collaborative behavior, fostering cross-functional engagement and contributing to a culture of innovation and excellence