ISO New England Inc. ยท 2 days ago
Supervisor, Enterprise System Services
Holyoke, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $175K/yr
8+ years expISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. The Supervisor of Enterprise System Services is a key leadership role responsible for overseeing the design, implementation, and management of enterprise-level systems across various platforms, driving operational excellence and continuous innovation.
Energy
No H1B
Responsibilities
Monitor and manage team workload, balancing immediate operational needs with long-term project goals. Projects are to be managed from concept to completion, ensuring delivery on time, within scope and on budget
Define, track and report on Key Performance Indicators (KPIs) for service delivery, system performance operational efficiency
Ensure high availability, performance and scalability across hybrid environments spanning on-premises and cloud infrastructure, addressing issues and implementing improvements as needed, covering Windows Server, Red Hat Enterprise Linux, Microsoft 365 and Azure Cloud platforms
Drive automation initiatives to streamline operations, reduce manual effort, and enhance system reliability
Identity emerging technologies and develop strategies to modernize and future-proof the Enterprise Infrastructure, fostering growth in areas of technical proficiency, problem-solving and leadership skills
Partner with IT leadership to align infrastructure capabilities with organizational goals and digital strategy
Demonstrate sound critical thinking by analyzing and resolving moderate to high infrastructure-related incidents, providing root cause analysis (RCA) and documented resolution steps
Champion process improvements that enhance system reliability, performance and sustainability, enhancing/creating documentation as appropriate
Qualification
Required
Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent work experience
8+ years of progressively responsible experience in Enterprise Infrastructure technologies, including at least 3 years in a leadership or managerial capacity
Advanced knowledge of Windows Server 2019+ (Active Directory, Group Policy, clustering, etc.), and/or Red Hat Enterprise Linux 8+ (CLI, IAM, Storage Management, Ansible)
Strong experience with Microsoft 365 administration and Azure Cloud architecture (IaaS, PaaS, identity management, cost optimization)
Proven success implementing automation frameworks (e.g. PowerShell, Ansible, Terraform, Azure Automation)
Solid understanding of networking, virtualization and security best practices
Demonstrated ability to lead high-performing teams and manage complex technical projects
Strong communication, problem-solving and stakeholder management skills
Experience managing budgets, timelines, hardware/software lifecycle and performance metrics
Forward-thinking, innovative mindset focused on continuous improvement
Benefits
Comprehensive health insurance (medical, dental and vision)
Flexible spending and health savings accounts
A 401(k) plan with generous employer contributions
A student debt benefit
Life and AD&D insurance
Disability insurance
Critical illness and hospital indemnity benefits
Paid time off
Paid leave
A wellness program
An employee assistance program
Other great company perks
Company
ISO New England Inc.
Keeping the power flowing reliably and at competitive prices to the homes, businesses, and industries across the six diverse states of New England is a complicated, demanding, and ever-evolving job.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Vamsi Chadalavada
Executive Vice President and Chief Operating Officer
Recent News
2026-01-09
2025-12-09
Company data provided by crunchbase